Receptionist - Student Services

7 days ago

Toronto, Canada Toronto School of Management Full time

**Toronto School of Management (TSoM)** is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

Niagara College and the Toronto School of Management have partnered to offer Niagara College's most sought-after programs in the City of Toronto, Ontario. Toronto, like the Niagara Region, is a hub of tourism and business in Canada and is one of Canada's largest and most multicultural cities in a country known for its diversity. Now students have the ability to access incredible employment opportunities in two of Canada's greatest regions.

We are looking for a
- oriented, and has excellent interpersonal skills.

**Responsibilities**:

- Meet and greet students at the reception area and provide guidance and advice in an efficient manner.
- Maintain a professional image and demeanor with all students, visitors, employees, management team always and maintain a pleasant office environment.
- Assist in the planning and execution of student engagement activities, orientation, and student graduation.
- Manage student physical and digital records as per the TSoM policies and practices.
- Utilize the best communication tools and strategies for interacting with students.
- Support students with gaining access to the student portal.
- Develop tools and processes that are aimed to continuously improve the service standards and the accuracy of the information provided such as FAQs, Scripts, Student ongoing feedback, and Infographics.
- Provide a broad range of clerical and administrative support to various Departments.
- Assist with various administrative duties as needed including, but not limited to, filing, printing, photocopying, organizing student/office files, and other duties.
- Purchase, receive, store, and keep track of the office supplies to ensure that basic office requirements are available
- Liaison with building management, janitorial company, and security guard as deemed necessary.
- Manage boardroom bookings and set up meetings.

**Education and Experience**:

- College diploma or equivalent combination of education and experience
- A minimum of two (2) years of reception/administrative experience

**Knowledge and Skills**:

- Excellent telephone manners providing an exceptional customer experience with every interaction
- Excellent written and oral communication skills.
- Highly organized and efficient time management
- Ability to multi-task and prioritize.
- Superb attention to detail and ability to meet deadlines; good record-keeping and filing skills.
- Proven ability to take initiative and work well independently.
- Proficient with Microsoft Office products (including MS Word, Excel, Outlook, and PowerPoint,) and the Internet

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