Customer Service and Parts Advisor

4 days ago


Whitby, Canada Manufacturing & Technology Centre Full time

**About Us**

We are currently recruiting for a full-time **Customer Service and Parts Advisor** to join our team

**Duties and Responsibilities**
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer. Ensures a smooth flow of communication with customers at all times.
- Respond efficiently to all customer inquiries, requests and concerns, over the phone (and in person when required)
- Understands customer needs, manage customer concerns and problems promptly
- Ordering parts and supplies for vehicle and radio equipment
- Complete entry of all data fields to create POs, correct/edit existing POs as needed, update and maintain vendor information
- Identify low stock levels and maintain inventory accuracy
- Check all suppliers’ offerings before processing any orders
- Parts sourcing and researching new vendors
- Completes other tasks, as required

**Qualifications and Experience**
- Customer-oriented, highly approachable individual who thrives on offering exceptional customer service as well as professional communication with suppliers, customers and staff
- Ability to complete purchasing tasks according to instructions and to demonstrate responsibility for outcomes
- Ability to work in a fast-paced team environment and provide assistance and support to team
- Ability to resolve purchasing and/or customer issues
- Ability to adapt to, and manage, challenging and changing situations
- Positive attitude, punctual and solid work ethic
- Advanced computer skills; experience with Microsoft Office, with advanced knowledge of Excel
- Minimum two years’ purchasing/procurement experience
- Pre-employment Police Background check is mandatory
- High School Graduate or Equivalent

**Salary**: $15.00-$23.83 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- parts ordering: 2 years (preferred)
- Purchasing: 2 years (preferred)



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