Bilingual Customer Service Representative

1 day ago

Ottawa, Canada CPOS Full time

Bilingual Customer Service Representative

Hiring Immediately

At CPOS, our team is on a mission to level the playing field for small businesses. We take pride in knowing our technology helps small businesses streamline their point of sale, online and in-store payment systems, and we are looking for new team members to help us achieve this goal Small businesses create jobs, support communities, and encourage local culture, and CPOS exists to empower them to operate more efficiently, grow their business, and ultimately compete more effectively.

**Reasons why our Customer Service team loves what they do**:

- They work with small business owners across Canada whose business thrives thanks to our technology.
- No two interactions are the same - no scripts, no one-size-fits-all solution, only our team and customers working together to solve any problems they have.
- All their coworkers are here to support one another Whether it’s a quick question or you need a technical support team member’s eyes on a problem, our team takes care of one another.
- CPOS is one team. Everyone based in Ottawa gets to interact with all parts of the business - whether it’s sales, customer account onboarding, marketing, or our President Max, we’re all under the same roof.
- We have BBQs every few weeks, fresh-made bread weekly, and an office dog (and Head of Pawperations), Dallas.

**Duties and Responsibilities**:

- Train new merchants.
- Identify and address customer inquiries regarding accounts.
- Resolve merchant issues or complaints, and escalate to management or the appropriate teams concerned for cases requiring further investigation.
- Utilize internal system and resources to accurately and effectively serve customers, and interpret merchant data.
- Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
- Educate merchants on policies, procedures, and products.
- Escalate all department and system issues.
- Interact and liaise with various support groups within CPOS when necessary.

**Qualifications**:

- 3+ years of experience, preferably within merchant services or financial industry.
- Extremely customer-focused.
- Strong team player.
- Excellent telephone acumen, organizational, and problem-solving skills.
- Ability to work quickly in high pressure situations.
- Superior interpersonal and communication skills.
- Ability to multi-task with keen attention to detail.
- Superior computer skills and technical proficiency.
- Experience with merchant services (POS), financial institution would be a definite plus.

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