Team Lead, Sales Support, Ct&i

**Team Lead, Sales Support, CT&I**

Find out more here about how you can unleash your full potential at DLL
**Day to Day**
- Lead a team of Sales Support Analysts and provide guidance in their day to day functions, including assisting with resolution of escalated contract issues
- Mentoring and development of team members through coaching, monitoring of activity, and ensuring adherence to all DLL policies, practices, and procedures
- Performance Management responsibilities, including development and execution of DLL Core Values with members, administration of timekeeping duties, and performance appraisals
- Manage and process transactional aspects of the Structured Sales Support workflow from Application through preparation for of Contract Activation
- Ensures that Sales Support Analysts are proactively supporting the External Sales and Inside Sales team with administration while commercial teams focus on origination
- Work with your team and other leaders to improve processes and performance through Continuous Process Improvement methods
- Assist with system enhancement testing and implementation when needed
- Act as Department liaison on matters involving other areas of the company
- Maintain high-level understanding of the vendor programs and all processes
- Receive and, when necessary, handle customer queries
- Analyze the client intentions/needs in close cooperation with sales and translate the client’s needs into a correct and timely solution
- Able to estimate opportunities and threats with customers/vendors in close cooperation with sales, in order to maximize and optimize financial results
- Execute non-standard activities to ensure correct handling, implementing and output of incidents and exceptions

**All members enjoy**
- Two working days per year volunteering for a local charity
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program
- Outstanding Medical, Dental, Vision and Paramedical benefit programs
- Subsidized Gym membership programs
- Employee Referral program
- Open concept modern working environment
- Check this link to an overview of all benefits in your region.

**Essentials**
- Bachelor’s degree a plus (or comparable business experience)
- Experience in a team leader role, including performance management and coaching
- Basic knowledge of accounting, processes and systems
- Industry knowledge of Construction, Transportation, and Industrial a plus
- Primarily focused on supporting the operations process under supervision of the Director of Contract Management
- Character of interaction with others is mostly instructional or informative
- Ability to think within the operational rules, regulations and processes and make recommendations on improvements wherever applicable
- Bilingualism (French/English) is an asset

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL
**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world.**

**Good to Know**
Desired Primary Work Location: Burlington, ON

**Applicable Pay Range**

$68,448 - $102,673
- The selection process may involve an assessment.
- DLL’s referral program applies
- #LI-AK1

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resourc