Parts Advisor

24 hours ago

Toronto, Canada Audi Midtown Toronto Full time

Audi Midtown Toronto is looking for a Parts Consultant to join their team in Toronto. The Parts Consultant is responsible for providing exceptional customer service, filling orders, serving Technicians/retail/wholesale customers, receiving orders, stocking shelves, and inventory management.

Audi Midtown Toronto has been voted the #1 Audi Volume Dealer in Canada. This dealership also boasts a state-of-the-art, 7-story area of 170,000 square ft. and a 25-car indoor new vehicle showroom And not only does Audi Midtown Toronto offer top quality sales and service assistance, but they also offer a great selection of parts and accessories that will transform your Audi into a vehicle that is uniquely equipped to fit your lifestyle.

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

**Hours**: 40 hour week plus a rotating Saturday schedule.

**Job Duties**:

- Develop and maintain full knowledge of all Audi products.
- Greets all customers promptly on the telephone.
- Sells parts through the shop, by phone, over the counter to customers.
- Assists Technicians/retail/wholesale customers with the selection of parts, and informs customers about the product line.
- Provides price quotes and other related parts information.
- Determines availability on out-of-stock items and, if requested by customer, submit emergency order.
- Provides guidance to outside sales representatives regarding orders.
- Prepares orders daily for shipment, delivery or pick-up.
- Retrieves parts purchased from stock.
- Reviews files weekly to keep track of back orders and return to vendor items.
- Issues credit for parts returned; ensure invoice number is on hand to verify purchase and pricing (prompt processing of part credits to assist A/R).
- Assists the Parts Manager in ordering stocked parts.
- Processes buyout parts invoicing for posting.
- Assists with shipping/receiving when necessary.
- Performs other duties as assigned by Parts Manager.

**What We Look For**:

- Punctuality.
- A self-starter.
- Previous parts experience would be considered an asset but not required - training will be provided.
- Excellent customer service skills; working with internal and external customers.
- Ability to learn and utilize electronic parts catalogues.
- Ability to manage multiple priorities using good organizational and time management skills.
- A valid driver’s license and clean driving record.
- Strong communication skills.
- A desire to achieve the very best in customer service and teamwork.

**What We Offer**:

- A solid foundation of customers from over 58 years of business.
- A very competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.

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