Lady Glaze Doughnuts Clerk

This role consists of staff members who are extremely punctual and professional. High-energy team members with a positive attitude who are passionate about doughnuts and milkshakes/coffee.

People Responsibilities:

- Helping customers with take-out process and taking payment
- Provide a friendly, welcoming experience to all customers and teammates
- Work to foster positive rapport/relationships with regular customers
- Receive in-person and online orders via Square POS, and other future platforms
- Greet and interact with all customers.
- Prepare beverages and sell coffee and other retail merchandise
- Provides the best knowledge of our products to all customers, including ingredients, and pay special attention to customers with food allergies.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Delivers superb customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Develops positive relationships with the team
- Maintains regular and consistent attendance and punctuality.
- Respond to questions, orders and concerns

Beverage Responsibilities:

- Making and mixing of various coffee drinks, teas, milkshakes and juices in a fast a meticulous fashion
- Stocking the bar and fridges
- Making sure all working stations and bar are clean and organized as possible at all times
- Prepping, making and serving various beverages in accordance to the specification cookbooks
- Prepare milkshakes, espresso drinks, brew coffee, tea and other beverages with a focus on quality and consistency
- Operational Responsibilities:

- Use initiative to complete all daily and weekly checklists
- Communicate with managers as needed on any equipment and process needs
- Responsible for the opening and closing of the Doughnut Shop and all associated protocols
- Follow and adhere to all policies and procedures laid out by Lady Glaze Staff Handbook
- Attend training sessions and team meetings
- Stock Shelves
- Follows the standard operational procedures, including cash handling, safety and security.
- Maintain an orderly and rotated stock system
- Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Decorate and fill doughnuts and custom orders.
- Powerful attention to detail and meticulous to follow recipes and instructions.
- Responsible for washing, drying, and keeping clean/tidy
- Assist in setting up and organize the doughnut counters/displays
- Demonstrate a hands-on approach to all bakery products.

**Job Types**: Full-time, Part-time

**Salary**: $15.50-$16.00 per hour

**Job Types**: Part-time, Permanent

**Salary**: $15.50-$16.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)