Bilingual Portfolio Administrator

2 weeks ago

Burlington, Canada Royal Bank of Canada Full time

**Description du poste**
- Aider la clientèle à effectuer ses opérations.
- Répondre aux demandes reçues de la clientèle par téléphone ou par courriel et concernant les produits et services bancaires. Recevoir les demandes et les plaintes de la clientèle et analyser leur validité.
- Régler les plaintes de la clientèle ayant trait aux services bancaires et faire des appels de suivi, au besoin.
- Consigner toutes les interactions avec la clientèle, y compris les demandes, les plaintes et les mesures prises, ainsi que toutes les opérations bancaires exécutées.

**Compétences professionnelles**

Améliorations du processus, Communication, Gestion des relations interpersonnelles, Gestion du temps, Livraison opérationnelle, Pensée critique, Service à la clientèle

**Détails supplémentaires de l’emploi**

**Adresse**:
5575 NORTH SERVICE RD:BURLINGTON
**Ville**:
Burlington
**Pays**:
Canada
**Nombre d’heures de travail par semaine**:
37.5
**Type d’emploi**:
temps plein
**Secteur d’activité**:
Services bancaires aux particuliers et aux entreprises
**Type de fonction**:
Régulier
**Type d’échelle salariale**:
Salarié
**Date d’affichage**:
2025-09-02
2025-09-16
**Remarque**:_ Les demandes seront acceptées jusqu'à 23 h 59 le jour précédant la date limite de présentation des demandes ci-dessus_

**Inclusion et équité en matière d’emploi**

À RBC, nous pensons qu’un milieu de travail inclusif offrant des points de vue diversifiés est essentiel à notre croissance continue, en tant qu’institution financière parmi les plus grandes et les plus rentables au monde. Notre milieu de travail propice à l’excellence, à la collaboration, à l’innovation et à l’épanouissement professionnel de nos employés contribue à concrétiser notre raison d’être et à générer de la valeur pour nos clients et les collectivités où nous exerçons nos activités. Pour cela, nous mettons en place des politiques et des programmes visant à favoriser un milieu de travail fondé sur le respect et l’appartenance et offrant des occasions pour tous.

**Joignez-vous à notre communauté de talents**

Tenez-vous au courant des formidables perspectives de carrière offertes à RBC. Inscrivez-vous et recevez des renseignements sur les plus récentes offres d’emploi et les activités de recrutement qui vous intéressent, de même que des conseils en matière de gestion de carrière.

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