Servicenow Development Team Lead

A ServiceNow Development Team Lead provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.
- Leverage ServiceNow technical implementation expertise to deliver value for clients
- Lead technical implementation teams including code review for less experienced consultants
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Provide training and mentoring to other members of the Crossfuze Delivery team upon request
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
- Coordinate with the Crossfuze project team members and customers to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
- Translate business needs into technical requirements
- Implement new functionality for customers while using ServiceNow best practices
- Assist in troubleshooting ServiceNow upgrades, patching, and release management
- Provide analysis of problems and possible solutions
- Produce detailed documentation on all work completed
- Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.
- Conduct technical training and knowledge transfer sessions.
- Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
- Other duties as assigned and requested

**Requirements**:

- Excellent communication skills and a strong personal commitment to quality service
- The ability to work independently and with a team
- Ability to work remotely and with remote resources as needed
- Ability to work with different personalities with varied skill levels
- Ability to understand and implement complex end-user requirements
- Ability to effectively organize work across multiple projects
- 4+ years of experience implementing, configuring, and customizing ServiceNow
- Bachelor’s degree in computer science or similar technical degree (or equivalent job experience)
- Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
- Strong understanding of ITIL methodologies
- Understanding of enterprise IT architecture
- Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or other Process Areas

**Benefits**
- Work from Home
- Custom Training & Development Programs
- Competitive Paid Time Off Benefits
- Competitive Salary
- Healthcare Plan (Medical, Dental & Vision)
- 401(k) with Employer Match
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term & Long-Term Disability

**Equal Employment Opportunity**:
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.