Outbound Call Centre Agent

3 days ago

Brampton, Canada J&G Fleet Services LTD. Full time

Customer Experience:
Fields customer questions and concerns in a professional manner utilizing all resources available
Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
Provides customers with production and service information
Schedules customer installations according to established processes
Routes customer calls to appropriate department or resource
Keeps informed of new processes and policies

Maintains complete and accurate records:
Processes customer information accurately and according to process
Uses available tools for monitoring and tracking information

Contact Center Team Partnership:
Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

**Requirements**:
Problem resolution skills and strong customer service skills
Detail oriented with high level of accuracy
Team player with the ability to multitask
Excellent oral and written communication skills
Call or contact center experience is preferred

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$26.00 per hour

**Benefits**:

- Flexible schedule
- Flextime
- Language training provided
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Work from home

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Signing bonus

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

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