Front Desk Agent/night Auditor

2 days ago

Red Deer, Canada Super 8 Motels Full time

**Overview**

**Duties**
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate multi-line phone systems to assist guests with reservations and inquiries.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Process payments and maintain accurate financial records during night audits.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance guests' stays.

**Requirements**:

- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with an emphasis on phone etiquette and guest relations.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Familiarity with front desk operations and multi-line phone systems is advantageous.
- Ability to work independently during night shifts while maintaining attention to detail.
- Excellent organizational skills and the capability to multitask in a fast-paced environment.
- A friendly, approachable demeanor that reflects our commitment to exceptional hospitality. Join our team as a Front Desk Clerk/Night Auditor where you can make a difference in our guests' experiences every day

**Job Types**: Part-time, Permanent

Pay: $15.02-$21.60 per hour

Work Location: In person

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