Guest Service Ambassador

4 days ago

Blue Mountains, Canada Turner Hospitality Group Full time

**Job Title: Front Door Guest Services Ambassador**

**Magnone's Italian Kitchen - Blue Mountain Village**

**Responsibilities**:

- Greet and welcome visitors in a friendly and professional manner
- Provide information and assistance to visitors, answering questions and addressing concerns
- Direct visitors to appropriate locations or personnel within the organization
- Maintain a clean and organized reception area
- Assist with administrative tasks such as filing, data entry, and scheduling appointments
- Handle incoming calls and route them to the appropriate department or individual
- Assist with event coordination and logistics
- Collaborate with team members to ensure a positive visitor experience

**Skills**:

- Excellent communication and interpersonal skills
- Customer service-oriented with a friendly and approachable demeanor
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Proficient in using office equipment such as computers, phones, and printers
- Attention to detail and accuracy in completing tasks
- Ability to work independently as well as part of a team

We offer competitive pay, a positive work environment, and opportunities for growth within the organization. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with check-in and check-out processes
- Handle guest reservations and bookings
- Operate phone systems to answer incoming calls and transfer to appropriate departments
- Maintain a clean and organized front desk area
- Process payments and handle cash transactions accurately
- Collaborate with other hotel staff to ensure guest satisfaction
- Resolve guest complaints or issues in a timely and efficient manner

**Requirements**:

- Previous experience in guest relations or customer service preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Flexibility to work shifts, including evenings, weekends, and holidays

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Work Location: In person

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