Property Management Support Worker

**Section**: Tenant Services
**Division**: Housing Operations
**Department**: Community Development
**Initial Reporting Location**: 10 Elm Street

**Job Status**: Permanent Position (Bilingual - English/French)

**Affiliation**: HSC Unit
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: No
**Range of Pay**: Group 11 - $30.45 to $34.55 per hour

**The start date will follow the selection process.**

This position is not eligible to work remotely

**Characteristic Duties**:Under the general supervision of the Property Manager.

**Tenant Relations**:
1. Maintain good relations with all residents, neighbours, general public, and the community by providing intervention, investigation and resolution of tenant disputes/complaints, making appropriate referrals and recommendations as required.
2. Arrange and perform the lease signing interviews with new move-in tenants by verifying income, verifying the household members, explain all Greater Sudbury Housing Operations (GSHO) rules and regulations and all terms of the lease to incoming tenants. Advise of Housing Services Act (HSA) Legislation requirements, GSHO policies and procedures that could affect the tenancy.
3. Assist in the collection of information from household for completion of the annual income review process.
4. Provide timely follow up to social problems and tenant disputes which could affect tenancy (e.g. arrears, anti-social complaints, violent or abusive behaviour, physical or mental health difficulties, family and child welfare concerns) documenting each visit, recommending appropriate courses of action and making appropriate referrals to other agencies when necessary (e.g. CAS, Police, legal clinic, self-help groups, etc.).
5. Provide regular follow up to ensure compliance with the Housing Services Act, 2011, GSHO policies and complete file reports on tenant visits and investigations, documenting tenant complaints and processing information/documentation from third parties.
6. Maintain updated list of resource groups, contacts, social services agencies and contacts.
7. Maintain the GSHO tenant emergency assistance listing of tenants requiring assistance in case of emergency.
8. Respond to emergency situations (e.g. fire, flood, etc.) and provide assistance as required.
**Residential Tenancies Act and Housing Services Act Administration Support**:
9. Provide administrative support to the Property Manager and the Property Management Team by ensuring tenant compliance with the GSHO lease, the Residential Tenancy Act, tenant compliance with Housing Services Act requirements and GSHO policies and procedures.
10. Assist to ensure that revenues from monthly tenant rent, maintenance charges and miscellaneous charges are collected promptly through regular contact and follow up with tenants and other social agencies.
11. Arrange payment of arrears as necessary through phone calls, correspondence and regular site visits to tenants.
12. Monitor, track and document rent paying habits of tenants and prepare various reports on persistent late payers, Landlord and Tenant Board Applications, and recommending course of action.
13. Assist to ensure proper implementation and tenant compliance of the Residential Tenancies Act, HSA, and GSHO policies as it relates to rent collection, tenants properly reporting household income/family composition changes, and the annual review process.
15. Prepare all necessary documentation and evidence for Landlord and Tenant Board hearings including affidavits, certificate of service, notices of motion, declaration of services, etc.
16. Review tenant ledgers and investigate discrepancies in tenant balances and contact tenant to explain balances.
17. Prepare and mail opportunity to comment letters and other GSHO/HSA letters to tenants and maintain a “bring forward” system for follow up.
18. Assist with the execution of writs of possession and sheriff evictions when required.
19. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
20. Perform other related duties as required.

**Qualifications**:

- Grade twelve (12) and an additional related program of up to two (2) years or equivalent. (i.e. Social Services).
- Community College diploma and/or other vocational or professional certification or equivalent in a related discipline. (i.e. Social Services).
- Over one (1) year up to and including two and one half (2½) years of related work experience.
- Knowledge of residential property management practices, Residential Tenancies Act, Housing Services Act and regulations, and residential leases.
- Knowledge of mediation/crisis intervention methods to a diverse client group including knowledge of principles and practices relation to appropriate referrals to other community agencies.
- Knowledge of community agencies and their mandate.
- Well developed communication, interpersonal and organizational skills.
- Ability to investigate, report, and