Account Manager, Premium Service

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As part of the Executive Suites team, you will be responsible for providing exceptional service to all our Toronto FC and Toronto Argos Executive Suite clients. You will be expected to live our vision and values through your leadership, passion and commitment, while enhancing client relationships and ensuring a premium experience for all our BMO Field Suiteholders.

**RESPONSIBILITIES**
- Act as an account representative for all BMO Field Suiteholders
- Build positive relationships with Suiteholders; provide exceptional service through regular written and verbal communication, and one-on-one meetings
- Achieve annual touchpoint goals and customer engagement targets
- Support annual Suites retention goals for Toronto FC and the Toronto Argos
- Deliver benefits, amenities, and service that exceed Suiteholders expectations
- Identify upsell and cross-sell opportunities within book of business
- Nurture positive relationships with all partners involved in the sales/service process (including Legal, Finance, Ticket Administration, Global Partnerships, etc.)
- Greet and interact with Suiteholders on event nights to ensure service levels are exceptional
- Maintain proper financial administration and balancing for all accounts
- Lead special projects and perform other related duties as requested

**Qualifications**:
- 3+ years of full-time work experience in the hospitality or service industry developing sales and service relationships
- Post-secondary degree or diploma
- Knowledge of Suites industry is an asset
- Ongoing awareness and responsiveness to client satisfaction with a demonstrated ability to build and develop professional relationships
- Thrives in a fast-paced team environment while being detail-oriented
- A proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative
- Proven to perform well under pressure; manage multiple priorities simultaneously
- Strong leadership skills with a proven ability to listen, understand and communicate effectively
- Creative and innovative mindset
- Flexibility to work non-traditional hours, in non-traditional settings
- Proficient Salesforce User
- Knowledge of Archtics / Ticketmaster an asset

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._