Systems Integration Specialist

"The best prescription I've ever given is a wish." - Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada WHAT IS YOUR BIGGEST WISH? Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness. “It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on” - Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym. MISSION, VISION AND VALUES Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child. Our values are Child-Focused, Integrity, Impact, Innovation, and Community. WHAT’S IN IT FOR YOU? - Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada - A collaborative team environment where you feel valued and inspired - Annual vacation starting at three weeks & additional paid leaves - Work/life balance and flexibility - Hybrid working environment - Employee Wellness Program - Corporate discounts - Continuous learning, development and internal training opportunities - Fun employee activities, contests, and more Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day WHERE YOU COME IN We are looking for a Systems Integration Specialist to join our team at Make-A-Wish Canada. Reporting to the Senior Manager, Business Applications, in this role you will design and implement integration solutions between Salesforce and other business systems, provide technical support, and collaborate with varied teams to ensure success. This role can be based out of any Make-A-Wish Canada office and is a full-time, 18-month contract, hybrid position. WHAT YOU WILL DO - Design and develop system and data integration solutions between Salesforce and other business systems. - Implement and maintain integration protocol processes using tools such as APIs, middleware, and ETL (Extract, Transform, Load) solutions. - Ensure data consistency and integrity across integrated systems. - Provide technical support for integration-related issues. - Perform system integration testing and interface functionality testing to ensure smooth operations. Troubleshoot and resolve integration problems promptly. - Monitor integration performance and optimize as needed. - Keep the integration architecture up to date and manage detailed documentation for integration processes and solutions. - Collaborate with IT teams to ensure software compatibility and seamless functionality. - Provide training and support to end-users and technical staff on integration-related topics. - Stay updated with the latest integration technologies and best practices. - Identify opportunities for improving integration processes and implement enhancements. - Participate in system upgrades and migrations as needed. - Other duties as assigned. WHAT YOU BRING - Post-secondary education in Computer Science, Information Systems, or a related field, or an equivalent combination of education, training and experience. - 3+ years of experience in systems and data integration, with a focus on integrating with Salesforce. - Expert knowledge of integration tools and technologies (e.g., APIs, middleware, ETL, web hooks). - Experience with Salesforce integration tools (e.g., Salesforce Connect, Omatic Cloud, MuleSoft). - Experience using Salesforce development tools, including Flow and APEX, to support and enhance integration processes. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Excellent time management skills to prioritize tasks effectively. - Salesforce certifications (e.g., Salesforce Administrator, Salesforce Integration Architecture Designer, Salesforce Developer) are an asset. - A clear Criminal Background Check will be required. YOUR WORK ENVIRONMENT - Hybrid schedule (2 days in-office, 3 days remote weekly) with occasional requirements to work outside of regular office hours. - Occasional day/overnight travel. Physical/Mental Effort - Work under pressure of deadlines, with a high-volume workload, and with multiple demands and changing priorities. Our Commitment to IDEA How to apply To apply, please navigate to 'Apply' above. Recruitment process We would l