Field Support Specialist

2 weeks ago

Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

**_ Please note: Applicants for this position must be willing to relocate to Atlanta, GA following a 3-6 month training program in Winnipeg, MB._**

**What We Offer**:

- Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- EQ Care® - You and your family will have free access to speak with a doctor by phone or app from wherever you are.
- Gym Subsidy Program
- Employees are eligible for a gym membership reimbursement of up to $240 per year, this includes Fitness related App’s.

**Field Support Specialist - Critical Environments**
- **_ Willing to re-locate to Atlanta, GA._**:

- Travel to jobsites within North America up to 25% per month.
- Diagnose & troubleshoot field issues.
- Work with sales representatives and various internal departments on resolving product quality issues.
- Engage in on-site product testing and performing minor repairs (as needed).
- Assist with installation and/or commissioning of systems which use Price products.
- Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required).
- Perform presentations & webinars to train and prepare customers for installation of Price products.
- Work on projects which help streamline processes within the Field Support Department.
- An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings.
- Previous experience in customer service and technical support would be considered an asset.
- Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.
- Aptitude and desire for customer service excellence.
- Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment.
- Ability to travel within North America.
- Technically inclined, energetic, productive, and can handle multiple priorities in a timely fashion with a high level of accuracy.

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

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