Customer Services Representative

2 weeks ago

Quebec City, Canada E INC. Full time

We offer a competitive salary; paid time off; participation in our benefits, 401k/RRSP, and life insurance programs; continuous learning; and so much more

Schedule: Monday - Friday, 11am - 8pm EST / 8:00am - 5:00pm PST

**What You Will Do**:

- Perform day to day transactions which include locating, investigating, verifying, classifying, computing, posting and recording data in various tracking systems relating to task management, accounting data, and company systems
- Maintain customer records by relaying and updating account information or directing these details to the appropriate department
- Maintain a strong customer relationship through regular verbal and written communication and provide timely documentation and resolution of issues
- Co-ordinate with multiple departments to communicate, address, and resolve items as necessary

**What You Will Need**:

- 3 years Customer Service experience
- Experience in the car auction or automotive industry an asset, but not mandatory
- Languages: English (required), French (an asset)
- High degree of accuracy and attention to detail
- Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs

**What We Offer**:

- Competitive pay
- Medical, Dental & Vision
- 401k/RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $36,667.00 - $44,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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