Systems Network Administrator

Annis O’Sullivan Vollebekk (AOV) is a privately-owned, independent, multi-disciplined Professional Land Surveying firm based in the Ottawa area, offering clientele a wide range of services in topographic, hydrographic, cadastral, geodetic and engineering surveys. In addition to providing a full range of land development consulting services, including severances, subdivision design & layouts, and condominiums projects, AOV also plays a key role in creating strata-ownership and easement limits for multi-use developments and the local LRT initiative.

Our employees come to work everyday doing something that they know really matters - they help ensure homes, condos and other new or existing construction are laid out in compliance with designs and drawings and municipal requirements. We also help our clients to understand where their property boundaries are which can lead to keeping the peace between neighbours

**Primary Purpose**

The Systems Network Administrator manages the connectivity of all 8 office locations, and provides support at both the individual and global level to employees of the AOV Group of Companies.

Key Accountabilities

**Systems Administration**
- Maintain networked servers and inter-connectivity for all office locations
- Manage network drives, data bases, storage, and back ups
- Install, monitor, upgrade and maintain operating systems
- Install, monitor, upgrade and maintain hardware and software
- Ensure timely and reliable system administration procedures, such as backup and/or recovery

**Basic Support**
- Manage software licenses for all sites (AutoCAD, MicroSurvey, Adobe, Microsoft Office 365, Zoom)
- Update and maintain a log of all usernames and passwords
- Main point of contact for all internal software/hardware issues & provide solutions and support as needed
- Manage all office telecommunications
- Conduct software/hardware/security related onboarding and offboarding tasks
- Write user guides and update existing documentation
- Troubleshoot and provide support to users. Some examples of the type of work includes, but is not limited to:

- Installing Autocad, InCad
- Restoration of a computer workstation
- Data backup
- Data restoration
- Changing a password
- Device manager update
- Support Hardware maintenance and upgrades

**Hardware Management**
- Keep an inventory of all equipment by site
- Source and purchase equipment as needed
- Work with Finance to set budgets and plan timelines for major purchases and improvements

**Continuous Improvement**
- Ongoing evaluation of daily IT operations
- Work with managers, end users to maintain and improve software performance
- Analyze system performance and recommend improvements

**Additional Responsibilities**
- Maintain overall IT security
- Update and maintain website(s)
- Update and maintain a log of building alarm codes for personnel
- All employees of AOV are expected to follow health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required_

**Required Qualifications**

**Education**
- University degree or College Diploma in Information Technology, Computer Science, Systems Administration or equivalent.
- Five (5) to eight (8) years’ experience including two to three years’ experience implementing advanced solutions (e.g. Cloud computing).

**Experience**
- 5+ years in a similar role in a growing operation
- Server admin
- Installing Auto CAD and configuring the software
- Experience with VPN remote implementation, troubleshooting, and problem resolution.
- Experience with Active Directory and Group Policies.
- Experience with Azure AD, Azure Backup Tools and Microsoft 365 stack.

**Knowledge/Skills/Abilities**
- Ability to take initiative and ownership of role
- Strong organizational skills
- Detail oriented
- Ability to work in an environment with multiple priorities
- Ability to work effectively within a team as well as independently.
- Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, and time management.
- Ability to multi-task in a fast-paced environment.
- Self-starter with a positive attitude.
- Strong sense of initiative and ownership over work.
- Exceptional follow-through skills.
- Ability to work effectively and complete assigned tasks with mínimal supervision.
- Solid experience with Windows 7, 8, 10, 11 operating systems and limited Mac OS desktop operating systems
- Experience with maintaining and supporting on premises Windows servers including Server 2010, 2013, 2016, 2019 and Office 365.
- Ability to maintain licensing for software such as Autocad, Incad, Trimble
- Knowledge and understanding of mail flow troubleshooting, TCP