Cluster Membership Manager

**WMCO Cluster Membership Manager** **Wood Manufacturing Cluster of Ontario (WMCO)** WMCO is the only industry-led cluster organization for the value-added wood industry in Canada. Based on the Porterian cluster model as adopting across the EU, WMCO serves all segments of the wood manufacturing industry in Ontario. We are looking for a highly motivated and outgoing person to fulfil the role of Cluster Membership Manager. The position involves regional travel in Ontario. **Reports to**: WMCO Leadership Team **Qualifications**: - **Post secondary education in a related field**: - **Minimum 5 years experience in client service, sales, and retention**: - Knowledge of and experience in the wood product manufacturing industry (asset but not necessary) **Required Skills**: - Exceptional communication skills (oral, written, presentation, and social) - A proven ability to implement a sales plan with a need to meet or exceed sales targets - A natural ability to work with people, have an exceptional ability to build strong relationships - Ability to work independently and self-managed - A positive attitude, with the ability to take initiative and problem solve - Proficient using Microsoft office 365 (word, excel, power point, forms, and other platforms). - Knowledge of use of social media platforms - Use of car and ability to travel in Ontario **Position Scope**: **Areas of Responsibility** The position works in strategic collaboration with the Sr Membership Manager, CEO and other WMCO team members, and performs the execution of: - **Member Engagement/Retention & Business Development/Sales (80%)**: - Regular member visits and contact to maintain member engagement with WMCO activities - Identify member needs, trends, ideas, and opportunities to drive WMCO events and activities - Communicate above needs and trends to Sr Membership Manager, CEO, and staff to help create and drive WMCO programming and projects - Help connect industry members to solutions and resources for their success - Track the above data on companies and WMCO activities above using shared tools and processes - Marketing and sales of new WMCO memberships - Tracking of new member lead development and follow-up - Relationship development with prospective members - Follow-ups with prospects to attend and engage in WMCO events and programming - Closing of member sales and achieving sales targets as per strategic plan - Network with all relevant organizations and stakeholders to raise the awareness of the WMCO and increase profile - Trade Shows: attend and promote WMCO - **Communication/Outreach (20%)**: - Regular communication with WMCO members, WMCO staff - Creation of and posting of news articles on events and activities and updates to website and social media - Bi-weekly reports on activity - Relationship building with key partners - Pro-active relationship building with team members in remote working environment - Work closely with Sr Membership Manager to improve member experience, attraction, and retention Other tasks evolve with this dynamic position with future opportunities for advancement **Salary**: $70,000.00-$90,000.00 per year **Benefits**: - Dental care - Extended health care - Flexible schedule - Store discount - Work from home Schedule: - Monday to Friday Application question(s): Please follow the below log in instructions and complete each question one at a time. In case you are unable to click on the link above, 'copy and paste' the ENTIRE URL into the address field of your browser. Once you complete the questionnaire and click on the button that says "I have finished; submit my answers," you will need to wait for confirmation that it was received before moving on. **Experience**: - Sales: 3 years (required) **Language**: - English (required) Licence/Certification: - Driving Licence (required) Willingness to travel: - 75% (required) Work Location: On the road