Tearista Shift Manager

1 week ago

Concord, Canada M Chá Bar Full time

M Chá Bar is a local corporation that offers bubble tea drinks that are of the highest quality. As the front-facing staff of M Chá Bar, you, as a barista, will handcraft each beverage with the utmost attention using toppings created in-house daily We only use real loose-leaf tea, 100% fresh fruits and ingredients, organic dairy, and house-made cane sugar syrup to craft every drink. Our concept is to create an innovative and unique bubble tea experience and to brew irresistible aromatic teas.

**Responsibilities**:

- Communicates information such as customer feedback and environment cues to the store manager when situations arise
- Assists with new partner training by positively reinforcing successful performance and encouraging coaching when needed
- Provides feedback to store manager on barista performance during a shift
- Delivers the utmost professional customer service and responds quickly to customer needs/feedback
- Develops positive relationships with the shift team by addressing individual concerns and needs
- Executes store operations by organizing opening and closing duties
- Following store policies in cash handling, food safety, and equipment safety
- Ensuring that all store policies relating to upkeeping ingredient freshness are constantly upkept
- Providing high-quality beverages by accurately remembering recipes and correct procedures
- Maintains regular and consistent attendance
- Ensuring all members of barista team are working efficiently on their shifts (delegating tasks during shifts) to maximize store efficiency; balancing in-store and online orders
- Ensuring the accuracy of the drink delivered to customers

Skills and knowledge:

- Applicants with at least one-year customer service-related or barista/tearista experience preferred
- Be able to stand for 6-8-hour shift and can work variable hours including morning and evening shifts on weekdays, weekends and/or Statutory holidays
- Ability to learn quickly
- Ability to multi-task during each shift in the store, with verbal or written instructions
- Be able to work independently as well as in a team
- Having a passionate learning attitude for all recipes in the store
- Maintains a calm demeanour during periods of high volume or unusual events, and sets a positive example for the shift team
- Have excellent communication skills
- Passionate about product quality and customer service
- Can lift up to 15lb of store ingredients, boxes, replenish stock when needed
- Able to communicate clearly and confidently in English

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00-$20.00 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

**Experience**:

- Barista: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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