Store Manager

**Role**: Store Manager

**Reports To**: District Manager/Head of Stores

Role Summary

**Who are we?**
For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living
and having more fun with those we love. Our purpose is to bring style and positivity to our
Customers' lives through the clothes we make, the things we do and the values we have. We
are
**Made for Life**.

**Equality and inclusion** are not an aspiration but the standard. We promote and drive equality
within our workforce to ignite an inclusive foundation for us all to build from and truly
connect with our customers, colleagues and communities alike. You play a key part in
creating an environment free from prejudice, racism, sexism, harassment, bullying and any
other form of marginalisation in our workplaces.

**Role Overview**:

Putting the customer at the heart of everything that you do, you will commercially manage your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.

Role Responsibilities
- Drives a service culture through experiences that are engaging, efficient and personalized; interprets customer feedback and team insights to positively improve their experience
- Leading, inspiring and demonstrating exceptional standards of behaviour to your Team while ensuring the integrity of the brand is always maintained
- Facilitates a thorough and thoughtful onboarding process for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
- Drives succession in store by recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
- Maximise store profit through proactive analysis of available commercial data, understanding of the retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities
- Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, best sellers, department priorities, and brand messaging throughout the day with the Team
- To ensure that the costs are managed efficiently, through long term planned scheduling, absence management and individual productivity
- Collaborate with key partners in Head Office to influence and maximise the stock package and other resources (where appropriate)
- To abide by and ensure correct policies & procedures are adhered to in a professional manner for your Team and store including cash and stock, health and safety, office, security of premises and loss prevention
- To oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves
- In collaboration with the Store Manager, take on responsibilities that ensure the continued success of your store in sales, standards and Crew development.

Skills and Experience
- 3+ years of previous management experience within a fashion retail store
- Demonstrable experience of working with KPIs with the effective analysis and interpretation of commercial reports to support decision making
- Management level experience of operational, stock, IT and cash management
- Experience of leading, coaching and managing teams through strong interpersonal and communication skills
- Strong planning and organisational background
- Ambition and determination to succeed, taking the initiative and working under own direction
- Ability to work productively in a high-pressure environment
- IT literate

Employment Benefits
- Paid time off: 4 weeks (equivalent to 8% of earnings), accruing from your start date in role
- Annual performance review conversations with a clear roadmap to your career progression goals
- Seasonal incentive programs - recognition and reward for exceeding store and individual goals
- Merchandise discount: 60% off regular priced product for you, your friends and your family
- Perkbox: our online platform to use for amazing online discounts, home fitness, wellbeing content
- Sabbatical Leave: opportunities to take 3-6-month sabbaticals based on length of service to explore life outside
- Registered Retirement Savings Programmes with company contributions (based on eligibility)
- Health Insurance
- Group Life Insurance (full time employees)
- Refer a friend scheme - recommend a friend for a management role in our stores and be rewarded with a voucher to treat yourself.
- Enhanced Family Friendly Policies I.e., adoption leave, menopause leave
- Day one access to Thrive - our online learning management system