Medical Excellence

**PURPOSE**:
The Medical Excellence & Operations Lead supports the Medical Organization by leading a team of Medical Coordinators and Project Managers to ensure operational excellence and consistency across the organization. The Medical Excellence & Operations Lead works with the LOC cross-functional and EUCAN/global teams to align technical expertise, innovation and excellence across the organization.

This role requires a strategic thinker who can inspire others, focus on key priorities, and elevate organizational capabilities in line with Takeda's Leadership Behaviors.

**KEY JOB**ACCOUNTABILITIES**:

- Lead the research, alignment, design, and implementation of high-performance, innovative solutions to support operational effectiveness and consistency across teams.
- Lead the management of vendor, project, and resource priorities to develop, disseminate, and support best practices and capabilities.
- Provide oversight and direct management of a team of coordinators and project managers supporting Medical Affairs and HCP engagements across the LOC.
- Be the key point of contact in Canada for Medical Excellence and Operations for EUCAN/Global.
- Ensure maintenance of relevant process SOPs and business practices in partnership with other stakeholders (e.g., electronic systems owners) as appropriate.
- Lead the development of tools, processes, and techniques for improving process efficiencies.
- Actively manage, if applicable, internal and vendor resources and budget to ensure quality and timely delivery of deliverables.
- Excellence in all operational aspects of the Medical & Scientific Affairs function: Point of contact for audits, all Medical Affairs systems (Veeva, Marv, etc.), and training (departmental meetings, off-site, etc.).
- Ensure appropriate communication and training for available tools and business solutions to internal and external stakeholders.
- Development of onboarding and training resources for Medical Affairs.
- Work with the team to develop local playbooks, templates, and best practices aligned with EUCAN/Global resources to support excellence and consistency in planning and tracking tools (i.e., medical planning, insight reporting, budgeting, and launch excellence).
- Lead the development, tracking, analysis, and reporting of metrics and KPIs for Medical Affairs in collaboration with the MLT.
- Research, maintain knowledge, and serve as SME for industry trends and new insights in concepts, technologies, business needs, and directions.
- Support building internal and external networks to identify and utilize data sources and partnership opportunities.

**COMPETENCIES**:
Occupational Knowledge and Skills
- Thorough understanding of legal, compliance, and regulatory guidelines related to medical affairs in the pharmaceutical industry
- Knowledge of the Health Canada policies and other federal and provincial policies impacting the area.
- Strong demonstrated leadership skills to manage and develop direct reports

Additional Competencies
- Proven expertise in matrix project leadership and operational project management, with the ability to manage multiple complex tasks simultaneously and facilitate cross-functional collaboration effectively.
- Financial skills to forecast and manage a budget, and to understand the business implications of decisions and external factors.
- Excellent strategic thinking skills and proven strategic problem-solving ability, including driving to appropriate solutions.
- Strong verbal and written communication skills, including scientific writing, presenting, influencing, and negotiating.
- Influencing without authority, managing senior stakeholders and navigating ambiguity and conflict diplomatically.
- Vendor oversight experience.

Digital Competencies
- Dedication to leading by example through intentional skill development, experimentation and fostering a culture of digital curiosity within the organization.
- Experience working effectively with colleagues in virtual or remote settings, utilizing digital collaboration tools, incl. MS Teams.
- Proficiency in leveraging digital tools, platforms, Artificial Intelligence (AI) and other technologies (including Microsoft Office suite) to communicate with impact and perform tasks efficiently and effectively.
- Understanding of cybersecurity threats and best practices to protect sensitive information and systems.
- Prior experience in driving digital transformation initiatives, showcasing a strategic mindset towards technology innovation and integration with daily work practices.

**EDUCATION, LICENSES/CERTIFICATIONS, EXPERIENCE**:

- Post-Secondary education in a related discipline is required.
- Project management certification is an asset.
- 7 or more years of experience in pharmaceutical industry with demonstrated leadership responsibilities within Medical/Scientific Affairs.
- Bilingual (English/French) - a strong asset

**TRAVEL REQUIREMENTS**:

- This is a head-office based position in Toronto, Canada.
- Will