Success Coach

**Hi. We’re Trellis.**

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing

**Our Values**

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.
- ** Courage**: We willingly embrace growth, and don’t see it as optional
- ** Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported
- ** Learning**: We choose to grow through uncertainty, even when the status quo feels easier
- ** Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

**What Trellis Offers**

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

- Flexible Health & Wellness Benefits
- RRSP Group Savings Plan
- Free and confidential support through the Employee & Family Assistance Program
- Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
- Ability to swap statutory holidays for other days of importance to you
- Consistent Training & Development Opportunities
- Diversity and Inclusion embedded into everyday practice.
- Hybrid work schedule, allowing for a flexible workspace and place.

**Purpose of the Success Coach**

The Success Coach supports High school students in reducing barriers to their graduation. The Success Coach will build developmental relationships and provide one to one support in identifying and addressing barriers that are preventing youth from succeeding in school. The Success Coach will collaborate with Calgary Board of Education personnel and outside agencies to engage students and will liaise with outside agencies and community organizations to assist youth in meeting their individual needs.

**Responsibilities**

**Client Relations**
- Relentlessly engage clients and their natural supports based on the client’s needs.
- Support clients and their situations objectively and without bias, in a non-judgemental, inclusive and reflective way, that is predictable across consistent meetings.
- Assist clients in developing their goals using a client centered and strength-based model.
- Use empathy and understanding to build positive and safe relationships with clients.
- Create and model appropriate boundaries for clients, consistently maintaining them.
- Facilitate challenging conversations, surrounding case planning, program expectations, etc.
- Support in re-connecting and building their natural supports and community connections
- Handle crisis situations as they arise.

**Case Management**
- Assist clients in all areas of case management, including areas such as housing, life skills development, cooking, cleaning, employment, education, and budgeting.
- Collaborate with the Calgary Board of Education on client support and case management while meeting Trellis’ program outcomes.
- Support clients in building a life around the budget based on the finances of the client and/or their family.
- Assist clients in gaining employment, through resume support and employment opportunities.
- Assist clients in completing education, as required, based on their goals.
- Work with youth and their families, both individually and collectively, to negotiate boundaries, manage conflict, and improve communication all aimed at family preservation and/or reunification. This might include crisis resolution, mediation, safety planning, advocacy, facilitated referrals, and system navigation.
- Actively work to engage with client’s natural supports to ensure that all individual needs and goals are being met, while strengthening the capacity of the whole support network.
- Assist clients in navigating the appropriate systems, including Healthcare, Income Support Education, etc.
- Navigate referral processes to ensure that