Centre Director

**Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational experience for Sylvan customers while managing costs. She/He ensures that policies and procedures are executed according to Sylvan standards. The director manages and coaches centre staff and serves as the principle point of contact for the Franchisee.

**Essential Job Functions**:

- Ensures timely and high-quality personal customer service response to calls, walk-ins, and web inquiries; ensures calls get answered during business hours
- Manages the day-to-day operation of the centre
- Meets sales and expense financial targets
- Monitors and tracks centre performance, profit and loss controls, revenues, expenses, and fee collection; recommends and implements interventions to improve performance
- Selects, develops, motivates, and monitors centre staff; conducts regular performance reviews
- Ensures good instruction management through overseeing accurate updating, prescription quality review, and progress reports
- Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent / teacher organizations
- Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
- Maintains the professional appearance and cleanliness of the centre at all times
- Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being.
- Other duties that may be required at times

**Education / Experience / Knowledge Required**:
**Education**:

- Four-year degree minimum requirement; preference will be given to those with an Education Degree or a Masters in Science, Technology, Engineering, and/or Mathematics

Skills & Knowledge:

- Strong customer service, interpersonal, and communication skills; outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise, coach, and develop staff
- Strong analytical and problem-solving skills
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills; proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; ability to proofread and edit copy
- Ability to work collaboratively; strong team player
- Ability to work a flexible schedule, including evening and weekends
- Ability to occasionally lift and/or move up to ten pounds or about 4.5 kg

Other Requirements:

- Must have a current and clear _Vulnerable Sector Police Information Check Certificate_
- Transportation capabilities to get to schools, banks, etc. as needed

Centre hours of operation are 12-8 pm Monday through Thursday and 9-5 pm Saturday.

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- management: 1 year (preferred)

Work Location: In person