Assistant Product Manager

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

As an Assistant Product Manager in our Mortgages and Loans team you will be responsible for supporting key projects and initiatives designed to address business opportunities and challenges. This position will work collaboratively with the Product Director and Product Manager, as well as internal and external partners to achieve key portfolio metrics by completing initiatives that drive profitability, streamline existing processes, and improve the customer experience.

**_Responsibilities _**

Driving Growth:

- Work closely with internal stakeholders to implement initiatives to support net lending asset growth through new sales and ongoing partner and customer engagement through the development of sales tools, scripting, internal communication and campaign support.
- Support internal communications regarding campaigns, initiatives and other product-related changes.
- Work closely with Credit Risk, Operations, Sales, and Marketing to support lending origination channels including strategies, processes and overall customer experience.
- Influence key credit card metrics, including new originations, net lending asset growth, primary banking, and customer retention.

Product Management:

- Support the implementation of mortgage and loan initiatives that balance net lending asset growth, customer experience, risk management and profitability objectives.
- Support the execution of product and pricing enhancements across multiple channels.

Processes and Business Requirements
- Identify opportunities to improve existing processes and documentation to support the lending business.
- Develop/implement a customer centered approach to support high quality delivery.
- Work closely with Compliance and Legal to implement required regulatory changes

Relationship Management:

- Build and maintain strong relationships working collaboratively with Sales, Marketing, Operations, Finance, Credit Risk, Compliance and key external vendors.
- Collaborate with internal and external partners to implement programs that drive portfolio growth and improve the customer experience.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- University degree in Business or Marketing
- 1-3 years previous experience in the lending industry is preferred
- Excellent communication and presentation skills
- A self-starting attitude, driven to learn and stay current with payment industry trends
- Strong interpersonal, collaboration and teamwork skills
- Strong analytical skills, proficient in Excel
- Creative problem-solving and critical thinking
- Experience working with internal and external partners
- Good project management skills
- Knowledge and understanding of “the sales process” used by financial advisors and mortgage brokers.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship

**#LI-Hybrid**

**#M-CA-IN-CM**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer