Reports Coordinator

Are you a detail-oriented individual with strong organizational skills and experience in report management and client communication? Are you ready to make a meaningful impact in a fast-paced, client-centric environment? Blackbird Security has an exciting opportunity for you to join our team as a Reports Coordinator at our Vancouver, BC Headquarters.

**Role Summary**

The Reports Coordinator is responsible for supporting the reporting functions for a security services company. This includes inputting and distributing reports via TrackTik, managing automated notifications, and compiling ROI statistics. The role requires attention to detail in auditing distribution lists, creating reporting groups for new client contracts, and setting up mobile patrol tours for mobile sites.

Key duties also involve supporting the Reports Supervisor, ensuring client communications are timely, training new team members, and overseeing report distribution. The position requires a high level of organizational skills, the ability to multitask, and the flexibility to step in when necessary. Additionally, this role includes assisting with general administration, systems management, and ad-hoc projects to ensure smooth operations within the reports department.

We currently have one full time in-office position available for this role, from Monday - Friday (9:00 am - 5:30 pm)

**Responsibilities**:

- Inputting and distributing reports through TrackTik to clients.
- Completing and compiling ROI and statistical reports.
- Operations Support: Flagging reports that deviate from post orders and guiding guards to adhere to post orders.
- Auditing and managing the Reports Distribution List.
- Automating report notification settings for efficient delivery.
- Creating and maintaining Mobile Patrol Vehicle Idling Stat Reports.
- Establishing reporting groups for new client contracts.
- Setting up tokens and mobile patrol tours for mobile sites.
- Reviewing and ensuring the accuracy of weekly and monthly statistics sent to clients.
- Customizing report templates, tour routes, and other related tasks.
- Assisting the Reports Supervisor with additional responsibilities and stepping in to manage tasks in their absence.
- Collaborating with employees and managers to clarify report details as necessary.
- Supporting the training and onboarding of new employees in the reports department.
- Delegating or relaying report-related tasks to the reporting team to ensure efficient execution.
- Setting up TrackTik devices and site licenses as required.
- Monitoring reporting groups to provide feedback and promote high reporting standards.
- Ensuring timely and accurate client communication in line with deadlines.
- Collaborating with relevant departments to ensure effective client support.
- Assisting with general administration, systems administration, and ad-hoc projects as needed.
- Any other reasonable duties and responsibilities as may be assigned to you from time to time consistent with your abilities and qualifications.

**Job Requirements**:

- 1-2 years of administrative experience.
- Minimum of 1 year of supervisory experience.
- Proficiency in Google Suites and/or Microsoft Office is a plus.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with a keen attention to detail.
- Ability to manage multiple tasks and ongoing projects simultaneously.
- Knowledge of TrackTik is an asset.
- Experience in the security industry is preferred but not required.
- **About Blackbird Security**_

Joining Canada's fastest-growing National Security Company is not just a job - it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

- **Our Values**:Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
- **Personal and Professional Growth**: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
- **National Presence**: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
- **Commitment to Community Betterment**: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we cont