Shift Manager, Slots

Overview:
This position is 4 month secondment.

Under the direction of the Slot Manager the Slot Shift Manager is responsible for providing the leadership, integrity, and management of the operations on their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and process that support the SLOT operations while maintaining the highest standards of player service.

**Responsibilities**:

- Responsible for enforcement of all departmental rules, policies, and regulations.
- Responsible for accountability of all issued and non-issued Slot keys and equipment.
- Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
- Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
- Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
- Responsible for direct-line communication with Slot Departmental staff.
- Responsible for handling customer service issues.
- Your strong presence on the gaming floor will be vital to your management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
- Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
- You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
- Other duties as assigned
- Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- University Degree or three (3) years post-secondary diploma in Electronics, Accounting or Economics with related experience.
- Completion of a management training program is also required.
- Managerial experience in the related field of three (3) or more years.
- Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
- Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Analytical, observational, organizational, interpersonal and communication skills.

PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.