Patient Intake Representative

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Patient Intake Representative
Your goal in this position is to perform all clerical activities required for the Registration, Booking and Check-In patients a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. You’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.
On a practical level, you will

Register patients in order to collect and document information required for use throughout the Hospital

Chart retrieval and processing for discharged patients

Ongoing updating of patient demographics as required

Collection of payment for appliances and non-insured services

Pre-registration and verification of patient data

Triage telephone calls and inquiries and process them in an appropriate and timely manner

Identify, highlight and prioritize surgical cases including booking of new cases

Direct patients to waiting room area

Notify team attendant of charts ready

Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time sensitive manner

Retrieve, compile and disseminate material/documents related to Program requirements

Manage confidential information in a sensitive and professional manner

Liaise with physician offices for weekly signoff and OR packages.

Triage management of urgent surgical cases with the Clinical Coordinator/ resource nurse

Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word

Unit supplies, services and repair needs communicated to Coordinator

Communicate with staff, patients, families, internal and external parties

Have accurate data entry and typing skills (minimum 40 w.p.m.)

Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet

Have Medical terminology knowledge required

Support and adhere to Hospital policies and procedures

Perform other duties as required

**Qualifications**:
OSSD or equivalent

Working knowledge and experience with Cerner registration and Cerner scheduling

Experience with SBR and SurgiNet preferred

Proficiency in Microsoft Office including; Word, Excel and PowerPoint

Minimum of one year experience in an office environment is an asset

Completion of the Medical Assistant/Medical Terminology course

Knowledge of WTIS and Cancer Care Ontario preferred.

Previous experience as a unit secretary in the perioperative areas an asset

Bilingualism in French/English an asset
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Regular Position with 4 and 8 hour shifts, days, evenings and weekends shifts, in the Admitting & Patient Registration department. We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

**FOR EXTERNAL APPLICANTS ONLY**: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department
How to Apply

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Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the c