Operations Manager

**About the company**

Established in 2021, Ice Works Bath Co. is proud creator of the coldest cold tubs in Canada. Operating from Newmarket, Ontario, we design, manufacture, and install cold tubs for a fast-growing market of consumers and companies who focus on long-term physical and mental fitness and wellness. Our concept was inspired by a desire to fast-track athletic recovery and improve athletes’ performance. Over the years, we personally experienced a range of side benefits of cold immersion, including enhanced performance and recovery, reduced inflammation and stress, boosted metabolisms and immune systems, enhanced focus, and greater quality of life. As a result, we became strong believers in the physical, spiritual, and emotional healing of cold immersion.

**About the position**

Reporting to the President, you’d oversee our operations and production, roll out quality assurance programs, and improve processes. Your responsibilities include overseeing the daily work of the techs who build our colds tubs; enforcing health & safety standards; inspecting products and addressing issues; updating clients and soliciting feedback; having toolbox meetings with the team; and taking on special projects. To be successful in this role, you’ll need to be ready, willing, and able to roll up your sleeves and get the job completed. Crucially, you will share our passion for the transformational impact and healing benefits of cold immersion, and quality of life.

**What we offer**
- You’ll be part of a highly talented team
- We will guide and challenge you toward delivering great work
- You will become an expert in our products and services
- You’ll be at the vanguard of an emerging industry
- Free coffee on-site, and Tim’s and Starbucks within 5 minutes’ drive

**Key Duties and Responsibilities**
- Align interactions and decisions with Company mission and values
- Oversee team that builds cold tubs for residential and commercial clients
- Monitor status and progress of each project, and update clients
- Lead team meetings, set agenda, and review and look ahead
- Prepare price quotes and shop drawings in compliance with CAD standards
- Build relationships with vendors and maintain optimal stock levels
- Provide team with healthy, safe, and respectful work environment
- Ensure that team members work safely and wear PPE on site
- Chair safety meetings and complete and deliver safety training
- Meet regularly with each team member to review progress
- Monitor performance and conduct formal reviews
- Oversee apprenticeship program in plumbing and carpentry
- Review and address client concerns, as needed

**Qualifications and Requirements**
- At least five (5) years in operations and production, with track record of success in supervising and coaching teams, enforcing safety standards, and improving processes
- Experience in plumbing, electrical work, and pool and spa maintenance preferred
- Strong knowledge of applicable health and safety legislation and best practices
- Diploma or certificate from reputable skilled trades college
- Proficiency in CAD and comfortable with video conferencing software
- Excellent problem-solving, time management, and communication skills (English)
- Solid budgeting, numeracy, and negotiation skills
- Valid ‘G’ driver’s licence and clean abstract, and access to reliable vehicle
- Willingness to work outside of regular business hours, as needed

**Profile**
- Confidence without ego
- Focused on customer service
- Highly organized and motivated
- Unfazed under pressure
- Intellectually curious

**How to apply**: if you’re inspired by the kind of therapy that gives you the chills, please send us your resume and cover letter.

**Salary**: $60,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newmarket, ON L3Y 8X8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience in plumbing, electrical work, and pools and spa maintenance?

**Experience**:

- operations, production, and supervising teams: 5 years (preferred)

Licence/Certification:

- Ontario 'G' driver's licence (required)

Work Location: In person