Parts and Service Advisor

We are a leading heavy truck repair facility with a reputation for excellence in the trucking industry. We are committed to providing top-notch repair and maintenance services for heavy trucks, ensuring safety and reliability on the road. We believe in fostering a supportive and professional work environment that values innovation, teamwork, and a commitment to customer satisfaction.

**Position Overview**:
**What You’ll Do**:
**Customer Service Excellence**:

- Be the face of the company by welcoming customers with professionalism and enthusiasm.
- Actively listen to customer needs, offering tailored solutions for parts and service inquiries.
- Build strong, trusting relationships with customers to foster repeat business and referrals.

**Parts Counter Sales**:

- Use your expertise to source, order, and manage a diverse range of truck and heavy equipment parts.
- Maintain an organized and up-to-date inventory system to ensure availability and minimize downtime.
- Develop and present competitive, accurate quotes for parts sales, demonstrating value to customers.

**Service Coordination**:

- Schedule service appointments efficiently, ensuring mínimal wait times and maximum customer satisfaction.
- Act as a liaison between customers and technicians, ensuring clear communication and timely updates.
- Monitor and prioritize service workflows to meet deadlines and exceed expectations.

**Administrative Leadership**:

- Ensure all documentation, including work orders and invoices, is accurate and complete.
- Handle payment processing and account follow-ups with precision.
- Identify opportunities for process improvements and contribute to operational excellence.

**What We’re Looking For**:
**Must-Have Qualifications**:

- Proven experience in the automotive, trucking, or heavy equipment industry in a customer-facing or service coordination role.
- Deep understanding of truck and heavy equipment parts and repairs.
- Strong problem-solving skills with the ability to work independently and as part of a team.
- Exceptional organizational and time management abilities.
- Proficiency with inventory and management systems, as well as standard office software (e.g., Microsoft Office Suite).
- A valid driver’s license and reliable transportation.

**Preferred Skills and Attributes**:

- A passion for the trucking industry and a commitment to continuous improvement.
- Experience in upselling services or identifying business growth opportunities.
- Ability to thrive in a fast-paced, high-pressure environment.
- Outstanding communication and interpersonal skills.

**What We Offer**:

- Above-average salary.
- Comprehensive Benefits: Health and dental coverage to support your well-being.
- Work-Life Balance: Consistent schedule with limited weekend or evening hours.
- Recognition & Rewards: A supportive team culture where your contributions are valued and rewarded.

**Why You Should Join Us**:
**We don’t just hire employees—we invest in careers. This is your chance to work with a dedicated team in a respected company that values hard work, innovation, and customer satisfaction.**

**How to Apply**:*
If you’re ready to take the next step in your career and contribute to a dynamic, fast-growing organization, we’d love to hear from you.

Pay: From $30.00 per hour

Expected hours: 42 - 44 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Listowel, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Parts Advisor: 1 year (required)

Work Location: In person

Expected start date: 2025-03-03