Part-time Client Services Officer

**Part-Time Client Services Officer**

**(**Job Number**:61-25**)**

Department: Office of the Registrar
Campus: Barrie
Classification: Support Staff
Posting Date: June 11, 2025
Hourly Pay Rate: $28.53 per hour
Hours per week: Up to 24 hours per week (current hours anticipated to be 24 hours per week)
Status: Temporary Part-time

**THIS IS A CONTRACT (PART-TIME) Replacement of a Regular Part-Time Employee.**
- Assessing/evaluating credentials, liaising with program faculty, and making recommendations to determine program admission eligibility
- Investigating complex student situations related to registration and admissions and providing current and accurate information to support a seamless experience. As well as and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.
- Utilizing and maintaining Banner/CRM software to track interactions, record notes, follow-up and keep records up-to-date
- Demonstrating how to adjust courses (add/drop) and submit requests for program withdrawals
- Validating and processing numerous RO forms related to withdrawals, program changes, semester changes, appeals, address/name changes, letters of permission, independent study, etc. and ensures that the forms are correctly filled out and signed
- Maintaining the highest standards in regards to confidentially, enforcing FIPPA and OSAP standards and acts accordingly in response to any issues
- Collecting and assessing student fees and investigating and resolving student account anomalies
- Assisting in activities to support enrolment projections/ targets (i.e. applicant ranking, student information and statistical data reports/ analysis, communication with applicants)
- Liaising with academic areas and Credit Transfer to discuss applicant admissions requirements, eligibility, and advanced standing
- Reconciling payments/floats and prepares deposits for Accounting
- Liaising with Financial Aid to resolve issues and discrepancies regarding OSAP and financial matters
- Processing photos for new and replacement ONEcards (student ID) to registered students. Verifies official photo identification, and prints cards for distribution. Emptying all ONEcard cash machines with ONEcard Clerk and preparing deposits for Accounting
- Generating all official letters for the Office of the Registrar, including proof of enrolment and tuition invoices upon request
- Verifying enrolment status, registration records, academic standing, progression and generates customized letters/receipts for international and domestic students, advisors and agents to support study permits and other immigration processes within IRCC guidelines and Academic Regulations
- Operating multiple systems related to the generation of letters - i.e. Student Portal Document Hub, MyPath, Banner (SWAMAIL) and Form Fusion
- Responding to general inquiries regarding OSAP and resets OSAP Access Numbers
- Ensuring all regulations are being adhered to in processes and decisions including IRCC and Transport Canada
- Investigating course availability, registers students into all FT and PT credit and non-credit courses including Marine
- Reviewing student accounts with Financial Aid to ensure that bursaries, scholarships and awards are correctly applied to student accounts
- Providing cross-functional backup/support to the Admission Officers, Registration Officers and CTC as required to meet deadlines and to enhance service. This may include such things as assisting with registration, withdrawals, refunds, deferrals, and transfer credit processing
- Receiving and distributing campus mail (letters, interoffice mail, parcels, and courier deliveries). Directs deliveries to shipping/receiving as required
- Assisting at the request of Financial Aid in distributing bursary cheques and writes emergency loan cheques, and submits monthly report to Accounting
- Completing other duties as assigned/required to support efficient campus/departmental operations

QUALIFICATIONS:

- Successfully completed a two-year postsecondary diploma in a relevant field of study that may include, but is not limited to Office or Business Administration, or Business
- Two years practical experience in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services, policies and student information systems/large databases
- Demonstrated ability to follow and communicate a system’s approach to enter information in a detail-oriented fashion, and provide guidance to applicants while using the Student Information system, Banner
- Demonstrated customer service, interpersonal and communication skills (oral / written) to liaise with a varied client group with professionalism and tact. Experience with CRM tools, like Salesforce and Eloqua, is an asset.
- Proven experience demonstrating mathematical, analytical and problem-solving skills to evaluate applicant data and determine