District Service Manager

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
As a strategic field-based leader you will drive a Customer First culture by providing exceptional Customer service, leadership, and talent management to a full-service district. Responsibilities include developing a high performing service team that drives Customer satisfaction and revenue growth and driving service revenue in a district.

**We offer**:

- Competitive base salary
- Lucrative bonus opportunities
- Annual merit review
- Company vehicle and fuel card
- Company provided credit card and laptop
- Cell phone allowance
- Field based work with local travel and some overnight stays
- Business travel and all related expenses paid
- Medical, vision, dental, prescription and life insurance
- Retirement plan offered
- Paid vacation and holidays
- Comprehensive training
- Opportunities for advancement

**What will you do**:

- Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
- Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
- Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals.
- Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
- Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area to fully satisfy Customer’s service needs.
- Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business.
- Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
- Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required.
- Responsible for prompt and accurate submission of expense reports, timecards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
- Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business.

**What do you need**:

- Bachelor’s degree plus 6 years of experience, including 2 years leading teams. In lieu of degree, 14 years’ relevant work experience, including relevant leadership experience (includes military leadership roles) will be considered.
- Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
- Exceptional written and verbal communication skills.
- Ability to travel up to 40%, including overnight to attend Customer meetings and support team development
- Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint)
- Experience leading a team virtually and in the field
- Continuous Improvement training or proven results.
- Strong business acumen, and related experience in data analysis, budget management and change management
- Must have a valid driver license with mínimal moving violations

LI-SA

Our Healthcare Customers are at this time requiring vendors to have the COVID-19 vaccination. Unvaccinated Associates may be excluded from working at a Customer site based on customer requirements. Additionally, may be required to meet provincial mandates on COVID-19 vaccination, exemptions and/or booster requirements. During the hiring process, I have been notified that this position is a Customer-facing role that falls under a provincial mandate. By accepting this offer of employment, I acknowledge I am able and willing to meet the requirements of the position as a condition of employment.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.