Current jobs related to Client Intake Planner - Orillia - Helping Hands Orillia

  • Client Service Planner

    5 days ago

    Orillia, Canada Helping Hands Orillia Full time

    **APPLICATION INSTRUCTIONS** Thank you for your interest in working with us at Helping Hands! **SUMMARY** The Client Service Planner (Service Planner) is responsible for the intake and onboarding, scheduling of services, and ongoing assessments of clients of Helping Hands. The position will schedule day-to-day staff, considering the Employment Standards...

  • Intake Coordinator

    2 weeks ago

    Orillia, Canada Enaahtig Healing Lodge and Learning Centre Full time

    **Scope**: This position is under the direct supervision of the Mental Health and Addictions Program Manager, and overall supervision of the Executive Director. The Intake Coordinator is responsible for serving as the first point of contact for individuals seeking services for mental health and addictions. This role ensures a welcoming, respectful, and...

  • Intake/case Worker

    2 weeks ago

    Orillia, Canada Biminaawzogin Regional Aboriginal Womens Circle Full time

    **BIMINAAWZOGIN REGIONAL ABORIGINAL WOMEN’S CIRCLE (BRAWC)** **Employment Opportunity** Job Title**:Intake/Case Worker (dual role)** Job Location: Orillia Job Compensation: 28.00 per hour based on 40 hrs per week Hours: Monday to Friday, 8:30am-4:30pm, one hour paid lunch. Evening and or occasional weekend shifts may be required. **Job Role-Intake...

  • Client Service and Experience Coordinator

    3 days ago

    Orillia, Ontario, LVN, Canada Helping Hands Full time $60,000 - $90,000 per year

    The Client Experience Coordinator (CEC), reporting to the Client Services Manager, is responsible for conducting comprehensive client intakes for qualified individuals, primarily seniors, requiring support services such as personal support, meals, transportation, housekeeping, and more. This role supports clients in navigating health systems, accessing...

  • Housing Navigator

    2 weeks ago

    Orillia, Canada Blue Door Full time

    **We have all shifts available-day, afternoon and night.** **Blue Door** Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency housing services since 1982. **Reasons to Join Blue Door!** - Comprehensive Benefits & RRSP - Work-life...

  • Grief and Bereavement Coordinator

    3 days ago

    Orillia, Ontario, Canada Mariposa House Hospice Full time

    Position Summary:Mariposa House Hospice is seeking a dedicated and empathetic Grief and Bereavement Coordinator to support our mission of providing compassionate care to individuals and families experiencing loss. This role is integral to the delivery of our grief and bereavement services, with a special focus on children and youth. The successful candidate...

  • Administration and Workflow Associate

    1 week ago

    Orillia, Canada Blossom Group Full time

    Blossom Group is a residential community for children, teenagers, and adults diagnosed with complex special needs. We support people with Autism, cognitive and development disabilities, and comorbid mental health needs including mood and anxiety disorders. Working as part of a collaborative administrative team and reporting to the Director of Client...

  • Case Management Coordinator

    1 week ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Social Worker

    2 weeks ago

    Orillia, Canada OSMH Full time

    Position Summary The Community Mental Health – Social Worker is responsible for providing clinical assessments, treatments and educational services to clients. This role acts as a proactive liaison with the hospital’s services, inpatient acute mental health unit, Mental Health Crisis Line, family physicians, and community groups and organizations (e.g....

  • Mental Health Scheduling

    2 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

Client Intake Planner

2 weeks ago

Orillia, Canada Helping Hands Orillia Full time

The Client Intake Planner role is responsible for the intake and assessment of all Helping Hands Clients, including financial assessments. This position will also support various other functions in the department and organization and, on occasion, provide a back-up function to other roles in various departments of Helping Hands (including Transportation and Client Care). This role also includes membership of the Geriatric Outreach Team (GOT).The position will focus primarily on performing initial assessments and assist clients in accessing appropriate resources to meet their care needs, both internal and externally. This role will adhere to organizational policies and procedures, health and safety initiatives, and client needs. The Client Intake Planner role must ensure that all assessment and administrative functions are conducted in a timely and efficient manner, meeting all organizational requirements with respect to deadlines and policies/procedures. The Client Intake Planner will develop a strong knowledge of all program frameworks at Helping Hands and applicable policy and legislation, such as the Home and Community Care Services Act. This position is required to report any issues, concerns and activities to their supervisor in a timely fashion and to support the department needs to meet client requirements. This position requires regular driving to sites and clients homes in order to fulfill its duties and expectations.

**Required Qualifications**:

- A Diploma or degree in social services or related field;
- Experience with scheduling a fluid work load an asset;
- Strong organizational planning skills;
- Ability to effectively communicate both verbally and in writing;
- Experience completing various client assessments an asset;
- Computer proficiency, with knowledge of assessment software, AlayaCare, and Microsoft Office Solutions;
- Proven ability to multi-task, prioritize and work in a fast-paced work environment;
- Must have the ability to plan, organize, develop, implement and interpret the existing and new programs, goals, objectives, policies, procedures, etc.;
- Ability to work well independently;
- High level of integrity, confidentiality, and accountability;
- Must have valid driver’s license and reliable vehicle;
- Indigenous Cultural Safety Training; and
- Proficiency in French Language an asset.

**Description of Duties and Authority**:

- Conduct Assessments (RAI CHA, financial, etc.), including initial and re-assessments required for Helping Hands; act as a designated User Coordinator/Viewer and back up Uploader for RAI CHA assessments;
- Provide soft admission of Transitional Bed clients at site on day of arrival in support of Assisted Living Program Manager;
- Conduct Financial Assessments as per organizational policies and procedures;
- Conduct Assessments both in-home and over phone, as per organizational and client requirements;
- Assist with referral management through HPG;
- Assist Managers with program waitlist through HPG;
- Ensure administrative functions are completed in a timely and efficient manner;
- Act as a point of contact for clients for program information and intake process;
- Provide ‘Client First Response’ and reception services, on an as-needed basis;
- Maintain and track due date of RAI’ for all applicable clients;
- Conduct site visits, as directed by the Director of Operations;
- Assist Managers with QIP standards;
- Assist Managers with assessing, investigating and following up on incidents related to clients;
- Providing data entry duties including entering assessment information, statistics, etc.
- Ensure safety protocols and procedures are adhered to at all times; promote safe work activities by participating in safety initiatives, training and attending safety meetings, as needed. This may also include acting as the Employee Representative for the organization;
- Act as back up for MOW department;
- Act as back up for CFR department;
- Follow all administrative and operational policies and procedures;
- Bring to the attention of the Director of Operations any incidents, complaints, and/or accidents in the organization. Such issues are to be reported immediately or as soon as practical
- Prepare a variety of documents including reports, memos, etc. for the purpose of documenting activities and conveying information on best practices;
- Respond to inquiries from a variety of different parties including staff and management (internal) and clients (external) by providing adequate and correct information answering questions and/or concerns;
- Attend meetings as required;
- Respond to emergencies (including afterhours situations) for the purpose of addressing immediate safety or client care concerns;
- Assisting the Director of Operations with after-hours call duties, as needed;
- Initiate and maintain strong working relationship with Patient Navigators and Client Coordinators at hospitals in respective sub-regions;
- Adhering to and re-enforcing the o