Certified Personal Trainer

An Anytime Fitness Personal Trainer (PT) is responsible for helping all members “get to a healthier place.” The MXR serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The PT’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

The PT works in conjunction with the owner/manager in a customer service role: owners/managers help to get members in the front door and the PT uses his/her team to keep people from leaving out the back door. Sales is also a focus, but the PT will recognize that the sales may not be immediate. The PT will also strategize, organize and promote programs across several areas including: Community, Self-Directed, Virtual, Group and Personal Training. The PT will organize the training team, help with general upkeep of club and equipment and assist in community outreach to positively influence member acquisition.

While skills in training and programming are a plus, the PT will function more as a customer service agent and leader. The PT must possess the knowledge, skills, and abilities to provide a surprisingly personable experience to all members of the club in an effort to help each individual get to a healthier place.

**Responsibilities and Duties**

Client Facing Responsibilities:
Fitness Consultations

New Member FCs (including research, review, reach out, follow up)

Existing Member Follow-up FCs (soliciting, scheduling, delivering, follow up)

Determine life-cycle of the member and assign any homework needed

If they purchase: get agreement set up and plan with trainer

If they do not purchase: develop a SOLID keep in touch strategy to continue cultivating the relationship

Virtual Group Fitness (Wellbeats/Wexer) Schedule

Staff the VGF classes with trainers (as necessary)

Trainers, to help build relationships with members, should be used on occasion to:

- Assist with scheduled classes (set room, equipment, check form, motivate)
- Be available after scheduled classes (answer questions, educate members about upcoming events)
- Provide suggestions for usage (classes, programs, technical support as appropriate)

Retention

Contact existing clients for feedback on trainer, progress, and overall satisfaction with results

Cancellations/Renewals

Provide personal training to unhappy members to avoid future member cancellations

Provide personal training to members up for renewal as an incentive to re-join

Floor Time

Anticipate members’ needs (water refills, equipment assistance, general questions)

Get surprisingly personable (learn names, introduce yourself, learn about members)

Proactively market club programs & events (FCs, classes, sessions, etc.)

Miscellaneous cleaning & pick up

Keep in Touch Strategy

Completing detailed notes of all FCs & other member interactions

Follow up phone calls

Manage virtual touch points & Retention Score Review

Non-Usage Report

Check in calls for members who have not visited the club in the last 90 day

Prepare Educational Resources for Members

In club displays

Seminars

Social Media

Client Facing Responsibilities:
Community Events

Organize community outreach events

Facilitate community outreach events

Business to Business Relationships

Seminars for corporations

Fitness classes for corporations

Health Fairs for corporations

Non-Client Facing Responsibilities:
Programming

Set up Small Group Training

Set up Group Training

Manage programming session schedules

Software Management & Tracking

Rendering FC’s

Scheduling of Clients and FC’s

Update of schedule

Recording notes as needed

Reports

Check Delinquents

Collect manual/delinquents

Reconcile drafts

Personal Continuing Education

Club Connect CEC Courses

Additional Virtual & Live Events

Check Anytime Fitness Dashboard

Stay up to date on Anytime Fitness general happenings

Review Personal Training & Programming ‘What’s New’ Section frequently

**Qualifications and Skills**

You - a certified personal trainer who wants more than a pay-check, you truly want to help people get better by getting them to a healthier place. You’re willing to start small and grow with the gym, sharing in the financial success you’ve helped to create. You have exceptional customer service skills and know that successful gyms find unique and meaningful ways to continually delight their members. Keeping members happy by helping them achieve the results they want is your #1 priority.

**Job Types**: Full-time, Part-time

Work Location: One location