Process & Support Manager

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
Our Wireless Supply Chain team is currently hiring a Process & Support Manager to join our Toronto team In this role, you will be the builder and gate-keeper of process documentation for the Warehousing & Supply-chain teams. You’ll work collaboratively with multiple groups (internal and external) to create, optimize, and manage all documentation that pertains to the Wireless & Network Supply Chain business units
A typical day
- Document all major processes end-to-end and produce process flow diagrams. Collaborate cross-functionally with internal partners and external business partners to define, document, and streamline SOPs and operational functions.
- Set documentation standards, establish document management/control, and facilitate organizational change.
- Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
- As a key team member, plan and implement process improvement initiatives; demonstrate your problem-solving and critical-thinking skills to evaluate issues, challenge existing processes, and propose alternative solutions.
- Monitor various benchmarks and critical metrics; Identify and investigate operational misses or exceptions, provide detailed root cause analysis to leadership, and prescribe corrective measures (RCCA).
- Assist with the design and rollout of new team and cross functional processes, communication and enablement programs.
- Develop and deliver departmental reports that track the achievement of service outcomes.
- Assist in determining project scope and schedule based on the needs of the business and customer requirements.
- Provide technical insight, knowledge transfer, and training to relevant personnel.
- Support operations teams and other day to day activities as needed.

Your skills/experience
- Post-secondary education in Engineering, Supply Chain and/or Business Administration complemented with 2-3 years of related work experience.
- Outstanding communication and presentation skills are a must-have for this role.
- Highly skilled with visualization tools, and advanced-level MS Office (primarily Excel, PowerPoint, Visio).
- Proficiency in change management methodologies and deployment of these within project plans.
- Working knowledge of industry-standard problem-solving methodologies (LSS, DMAIC). Possesses or working towards Six Sigma certification would be an asset.
- Comprehend and clearly communicate complex information/data.
- Strong understanding of Supply Chain metrics and key performance indicators.
- Comfortable working in ambiguity with pressing deadlines and constantly evolving business needs and conditions.
- Proven investigative, problem solving, analysis and troubleshooting skills.
- Outstanding project management skills and relationship-building abilities.
- Ability to comprehend, assimilate and document processes, order flows, reference guides, and data.
- Knowledge of Supply Chain and Warehousing systems (ex: WMS, Oracle EBS)

Other details
- This position requires the successful completion of a criminal background check
- As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)
- Location: Toronto / Greater Toronto Area
- This role is primarily remote (work from home) with regular travel to warehouse (Milton) and corporate office (Toronto) required.