Manager, Resident Services Transformation

Over the next 4 years, the Region’s goal is to become a Digital First organization that is committed to delivering high-quality services in the digital age. Our Digital Mission is to offer 125 of our most used customer-facing services and the top 50 internal processes and staff experiences as complete digital services by 2025.

Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to Build a Strong Digital Culture. The Region aims to invest in education, and training, celebrate and showcase successes and build a community of practice that will share knowledge and tap into individual skills.
There is no better time to join Halton Region as we transform our conventions and practices to better serve our community and employees.

Through our Digital Strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.
As an employer of choice, working for Halton Region offer many great rewards:

- Defined benefit pension plan (OMERS)
- Comprehensive compensation and benefits package
- Employee Recognition Program
- Supportive culture with ongoing wellness program promoting health, fitness and well-being.
- Hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.

**Posting ID**: 4553
**Department**:Digital & Information Services
**Division**: Digital Services & Data Management
**Pay Range**: $130,631 - $163,267

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**:Halton Regional Centre - 1151 Bronte Road, Oakville
**Employee Group**: MMSG
**Posting Date**: September 29, 2025
**Application Deadline**: October 17, 2025

**Job Summary**:
This role requires deep working knowledge of digital transformations in terms of people, process, and technology. Project/Portfolio management skills, technical/functional Salesforce expertise, strong business acumen and communication skills are also essential for this role.

**Duties & Responsibilities**:
**Transformation**Portfolio Management**
- Plan for and lead a portfolio of transformation projects to support Halton Region’s Digital Strategy and Strategic Business Plan, with a focus to improve user experience for residents/external users, streamline operations and support business goals.
- Evaluate and prioritize transformation projects and enhancements based on value, risk, cost, and resource availability.
- Manage the portfolio to meet Halton Region’s short-term and long-term goals, balancing costs and risk appetite.

**Project Leadership**
- Report on portfolio progress, risks, and recommended next steps with management and relevant steering groups.
- Proactively manage and report on project risk, issues, and remedies for the portfolio. This includes both internal project risks relating to timeline, resources, etc. as well as outside influences, e.g. changes in policy or competing initiatives.
- Collaborate with Regional Procurement team and related D&IS teams in procuring licenses and implementation services (system integrators) to execute transformation.
- Manage external vendor relationships (e.g. Salesforce implementation partners).
- Facilitate decision-making on new solutions and enhancement prioritization.

**Relationship Management**
- Serve as a key liaison between leadership teams, business departments, and project teams.
- Proactively develop relationships and liaise with partners such as legal, audit, risk, privacy, and other D&IS divisions to facilitate the implementation of the Digital Transformation program.
- Build trust and manage relationships with cross-functional business stakeholders (e.g. Social & Community Services, Health, Public Works) and D&IS teams supporting the portfolio.

**Team Development**
- Lead and coach direct reports. Provide work direction, set priorities, and assign tasks/projects. Determine methods and procedures to be used.
- Foster a working culture with a bias for action, underpinned by respect and transparency. Remove barriers for the team. Proactively resolve problems collaboratively through fact-based solutioning/recommendations.
- Champion consistent transformation methodology (from PMO) and strengthen rigors at key project gates.
- Foster collaboration across divisional teams to achieve portfolio objectives
- Manage recruitment, performance, and skill development activities for direct reports.
- Promote a culture that values respect, open communication, consistency, innovation, and continuous learning.

**Resource and Financial Management**
- Manage portfolio/project capital budget, ensuring financial efficiency and accountability.
- Manage team capacity planning and forecasting. Collaborate with PMO for staffing needs.
- Oversee resource allocation across projects to avoid conflicts and optimi