Dual Shop Manager

1 week ago

Langley, Canada The Body Shop International Limited Full time

**The Body Shop**:
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

**Your role in a nutshell**:
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the retail business for two store locations to deliver retail excellence, strong sales results, & an engaging customer experience.

**Key Responsibilities**:
As the Dual Store Manager for our Willowbrook & Sevenoaks locations, your key job responsibilities include:

- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Meet sales & performance targets
- Manage stock; monitor & manage visual merchandising changes
- Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Scheduling for both store locations
- Attending district and company calls/meetings as needed and share information with both teams as necessary
- Support in all recruitment, onboarding, and training processes
- Perform development reviews/1:1s with team members and provide coaching support as needed
- Drive team performance to achieve sales and performance goals
- Overall operational oversight for both stores, with guidance from your District Sales & Talent Manager
- Perform other related duties as assigned or requested

**Qualifications/Competencies**:

- Experience in multi-unit customer facing, retail management role
- Able to meet sales & performance targets with outstanding operational excellence
- Ability to work collaboratively with retail leadership in a feedback culture
- Experience training & developing a successful team
- Outstanding leadership & coaching skills
- Experience using data (KPI’s) to make sound business decisions
- Comfortable with Microsoft Office Suite
- Open availability for evenings, weekends (Sat & Sun), and holiday shifts is required

We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.

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