Manager of Employment Services

**Manager of Employment Services**

**WorkBC Fraserworks New Westminster**

**Regular Full Time** | **Grid 50 ($50.54 - $52.72/hour)** | **Reporting to: Calum Scott, Director of Operations - Employment Services**

**Opportunity**

PCRS is proud to be part of the Fraser Works, a Co-op operated in partnership with Aware Society, Fraserside Community Services Society and MOSAIC. Fraser Works Co-op manages WorkBC centres in New Westminster and Burnaby Edmonds.

The Manager of Employment Services is accountable for the overall management of the New Westminster WorkBC Centre. Overseeing the day-to-day operations of the Centre, the Manager is responsible for providing training and supervision for staff. They will lead their team to develop and implement strategies that ensure effective service delivery and consistent evaluation of program operations to achieve the outcomes of the program. Additionally, they will be responsible to promote best practices, ensure high-quality services and the fiscal viability of the program.

Key Areas of Accountability:

- Strategic Planning
- Operational Leadership
- Team Management and Development
- Stakeholder Relations
- Financial Management
- Quality Assurance and Risk Management

**This position may require working evenings based on operational need.**

**Responsibilities**

Strategic Planning
- Participate in the development of the Fraser Works Co-op strategic plan, including providing direct input in plans regarding expansion, partnerships and contract renewal.
- Develop the WorkBC Centre Annual Business Plan (ABP).
- Leadership in proposal writing for WorkBC contract renewal.

Operational Leadership
- Implement and evaluate performance against the Annual Business Plan.
- Ensure overall operations, quality assurance and service delivery; implement and administer contracts; monitor, report, and assess service performance related to meeting contract outcomes.
- Work within applicable Act/Regulations and roles of government and funders. Identify, address and resolve issues related to policy, service provision, and facilities where applicable.
- Respond to client complaints and address concerns through identified complaint procedures.
- Produce and provide reports both regularly scheduled and when needed to Co-op Board of Directors.
- Develop a Business Continuity Plan concurrent with mandate and service delivery.

Team Management and Development
- Lead and develop an engaged, collaborative and effective staff team.
- Ensure hiring, onboarding, accommodations and termination of staff is completed as required, in coordination and confirmed with the Co-op member agency as appropriate.
- Maintain staff schedule; ensuring accuracy of timesheets by managing and recording attendance, leaves of absences and earned time off. Requests for leaves of absence, time off and personal or medical accommodation are reviewed and confirmed with partner agency before final approval
- Prepare annual performance reviews for staff, upon agency review and approval the Manager will deliver the reviews to employees.
- Be available to staff to consult or provide training regarding policy issues, labour market information, program development and leadership.
- Communicate effectively with team members and peer managers and participate in the leadership team and team efforts.
- Provide opportunities for staff professional development and training.

Stakeholder Relations
- Maintain effective and appropriate relationships with funders, partner service delivery organizations, government officials, volunteers, and community groups.
- Advocate and promote the WorkBC Centre’s services, funding needs, and value to the community.
- Share and/or present best practices, innovative developments, tools and resources in community/stakeholder forums.
- Participate in committees, working groups, and associations; and develop community networks relevant to WorkBC services.
- Engage in public relations with government officials, policymakers, media, and the public.
- Represent Fraser Works Co-op at community and official functions.
- Liaise with national and provincial membership organizations.

Financial Management
- Manage all financial aspects of the WorkBC Centre
- Submit monthly invoice to funder; proactively monitor that all contractual obligations are met, reconciling any deficiencies in a timely manner.
- Work with the Accountant and Board for financial planning, management and outcome monitoring.
- Forecast program revenues and contractual obligations; adapt to and plan changes as needed.
- Track and approve employee mileage and other program related expenses.

Quality Assurance and Risk Management
- Understand and effectively use relevant technologies.
- Ensure staff are trained on the ICM database to capture data accurately.
- Evaluate and disseminate data quality using the Business Intelligence Portal; develop systems and processes to meet and exceed key performance measures.

**Qualifications**
- University g