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Service Desk Associate

2 weeks ago

St Thomas, Canada Geerlinks Home Hardware Building Centre & Design Gallery Full time

**Geerlinks Home Hardware Building Centre & Design Gallery** **Retail Associate - Service Desk** **PRIMARY FUNCTION/OBJECTIVE** Flexibility with scheduled workdays and shift preference is required. **DUTIES/RESPONSIBILITIES** - Actively seek out and offer a friendly greeting throughout the entire store - Represent the Home Hardware Service Desk in a presentable and professional way - Merchandise the aisles in the vicinity of the Service Desk, ensuring these areas and shelves are stocked and holes are monitored and filled - Support customers with the consult and ordering of special-order product, such as windows, doors, siding, tile, and more - Support the Service Desk and Warehouse with filling stock on the sales floor - Perform housekeeping duties throughout the department and general area - Identify and support the need to update and flush stock and merchandise within the vicinity of the Service Desk - Be approachable and treat all employees with respect - Create a memorable and informative experience for the customer - Be accessible to colleagues for questions and guidance where necessary - Support and contribute to an environment that encourages high employee productivity and morale - Maintain safety training certifications annually or as advised - Set a good example by always following company policies and procedures - Adhere to quality and customer service standards set forth by GHHBC - Participate and represent store in local community events - Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense. - Report any potential hazards and unsafe behavior to management **EDUCATION/SKILLS REQUIRED** - 1-2 years of prior retail or industry related experience is beneficial - Knowledge of a trade, renovations, and building materials a strong asset - Possess a high regard for safety in the workplace - Able to lift 50 pounds unassisted - Ability to work a flexible schedule including weekends, evenings, and holidays - Ability to understand computer software programs which support the role - Excellent communication skills - A ‘can-do’ attitude with a desire and willingness to learn is an asset - Willingness to continually develop professional skills and knowledge base with company support - Willingness to participate in seminars, webinars, training sessions and meetings to expand knowledge and skillset - Ability to work cooperatively in team atmosphere **WORKING RELATIONSHIPS** Reports directly to Service Desk Supervisor > General Manager > Owners **LOCATION** Geerlinks Home Hardware Building Centre & Design Gallery 295 Wellington St, St Thomas, ON N5R 2S6 **Job Types**: Full-time, Permanent **Salary**: From $17.00 per hour **Benefits**: - Company events - Dental care - Discounted or free food - Flexible schedule - On-site parking - Store discount - Vision care Schedule: - Day shift - Monday to Friday - Night shift - Weekend availability COVID-19 considerations: Sanitizer available upon entry, curbside pick-up available, common surfaces are sanitized regularly.