Customer Support
1 day ago
客服与社媒助理(Customer Support & Social Media Assistant)
**工作地点:** 12060 Bridgeport Rd, Richmond, BC
**工作类型:** 兼职 / 混合办公(每周2天现场 + 3天远程)
**工作时间:** 每周15-20小时(固定班段:下午3:00-9:00)
**薪资:** $18 / 小时
职责:
- 通过电话与社交平台(Instagram / WeChat / Google)及时回复咨询
- 处理订位、付款相关事宜及基础技术问题(如登录、下单、验证码等)
- 整理并维护常见问题(FAQ),提升回复效率与一致性
- 协助社媒日常留言/私信回复与基础内容发布(如活动通知、营业时间变更)
任职要求:
- 中英文流利(书面与口头)
- 有客服/技术支持/社媒私信运营经验者优先
- 主动负责、执行力强,自觉性强,独立完成工作
- 基本办公软件与表格处理能力(如Google Workspace / Excel),打字效率佳
- 加分项:了解预订/排班系统或高尔夫行业者优先
工作安排:
- 每周**15-20小时**,**2天现场 + 3天远程**(班表可协商)
- 表现优秀者有转正与岗位晋升机会
应聘方式:
请将**简历**与**简短自我介绍**(中英皆可)发送至:
邮件标题请注明:**“申请 - Customer Support & Social Media Assistant(Richmond)”**
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- Customer Support & Social Media Assistant
**Location**: 12060 Bridgeport Rd, Richmond, BC
**Type**: Part-time / Hybrid (2 days on-site + 3 days remote)
**Hours**: 15-20 hours per week (Shift: 3:00-9:00 PM)
**Pay**: $18/hour
**Responsibilities**:
- Respond to customer inquiries via phone and social channels (Instagram / WeChat / Google)
- Handle bookings, payments, and basic tech issues (login, checkout, verification, etc.)
- Maintain and improve the FAQ to ensure consistent, efficient responses
- Assist with daily social reply management and light posting (e.g., promos, hour updates)
**Requirements**:
- Fluent in both English and Mandarin (written & spoken)
- Prior experience in customer support / tech support / social DMs preferred
- Proactive, reliable, and comfortable working independently
- Solid skills in Google Workspace / Excel; strong typing speed and accuracy
- Nice-to-have: familiarity with booking/scheduling systems or the golf industry
Schedule:
- **15-20 hrs/week**, **2 on-site + 3 remote** (flexible scheduling)
- High performers may be considered for conversion to a permanent role
How to Apply:
Send your **resume** and a **brief self-intro** (EN or CN) to:
职位类型:兼职
薪资: 每小时$18.00
预计小时数:每周 15 - 20
Work Location: Hybrid remote in Richmond, BC V6V 1J3
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