Operations Manager

**POSITION TITLE**: Operations Manager
**REPORTING TO**: Chief Executive Officer
**DATE LAST REVISED**: May 2024
General Accountability
The Operations Manager is responsible for the day to day operation of Central Smith’s Production and Mix Manufacturing. The Operations Manager will lead and supervise all Production, and Mix staff, monitor the efficient workflow from receiving, mix production, through conversion, to shipping. The Operations Manager will ensure all Health and Safety, Quality and Production KSI’s are met and SOPs are adhered to. All variations to standard will be investigated and Root Cause and Countermeasures will be reported and implemented by the Operations Manager. Central Smith is a company who values our People, the Operations Manager will lead their team in a kind, courageous, genuine, responsible manner and create a culture that empowers our team to Stretch and Grow.
**Specific Accountabilities**:

- Oversee Central Smith Production and Mix manufacturing
- Ensure the efficient flow of materials required to convert raw materials and packaging to finished goods
- Ensure all GMP’s, SSOP’s and Quality Standards are adhered to and enforced
- Initiate and Lead Continuous Improvement Efforts Production and Mix Manufacturing
- Lead Central Smith’s Joint Health and Safety Committee
- Lead in Root Cause Analysis and follow up of any H/S, Q/C and Cost variation issues
- Provide feedback and participate in planning Maintenance Planning for Production and Mix Manufacturing
- Provide daily work direction to all frontline associates
- Use technical systems for reporting and analytics
- Lead daily performance meetings
- Conduct performance coaching, provide individual feedback and issue corrective action
- Make daily decision to impact and improve business
- Handle all team performance and personal issues
- Manage time and payroll systems
- Other duties as required.

**Health and Safety Accountabilities**:

- Must follow the protocols for attire when entering the manufacturing facility
- Ensure uniforms are held to standard
- Lead member of the Health and Safety Team
- Report any incidents or accidents to the CEO and WSIB if needed
- Acts as the Fire Marshall for the Operations Team, take attendance daily and is aware of who is in attendance

**Skill and Attributes**:

- Computer knowledge in word, excel
- Mathematical knowledge
- Organized and can see the big picture
- Positive attitude
- Willingness to offer opinions and seek new ways of doing things
- Excellent ability to express the company vision
- Coach and guide people to be better employees
- Listen and hear what people are saying and be able to do something with the information
- Contribute to quarterly newsletter
- Follow through with behavior corrections as required
- Good computer skills, especially in Excel
- Excellent Communication skills

**Qualifications, Education, Experience**:

- Post-Secondary education in business or related field or related experience
- 5+ years’ experience in Supervision in Manufacturing and Operations
- Experience in Coaching and Mentoring
- Ability to Monitor Performance of a Team, drive accountability and corrective actions when required
- Analytical and Problem-Solving Skills, experience in Lean Manufacturing preferred
- Working knowledge of Ontario Health and Safety Regulatory requirements
- Technical knowledge and aptitude
- Positive outlook, carry a value-based approach to leading our Team
- Highly Organized and carry a strong attention to detail
- Possess the ability to learn and grow within the role and demonstrate a passion for personal and professional development

**Working Conditions**:
**Physical Effort**: Work activities require intermediate periods of moderate physical effort such as standing or sitting in one place or in a constrained physical position. Activities typically require a variety of muscle movements with frequent requirement for speed and coordination with medium weightlifting.
**Physical Environment**: Work environment has only occasional exposure to mild unpleasant or disagreeable conditions with remote possibility of accident or health hazards.
**Sensory Attention**: Work activities involve frequent need to concentrate for lengthy durations and require diligence and attention to interpret information effectively. The need for detailed or precise work is high.
**Mental Stress**: Occasional exposure to one or more mental pressures, though the mental stress would not be noticeably disruptive. Work is repetitious and related unpleasant stress reaction is not typically strong.