Fleet Operations Specialist

**Fleet Operations Specialist Job Description** **Work Location**: Etobicoke **Employment Type**: Full-time **About Roam** Roam is looking for someone to join their incredible Operations team As one of the fastest growing automotive startups in North America, you would be joining a revolutionary company making waves in the automotive industry Roam’s mission is to improve the way people access and own cars because we believe convenience and mobility is an important part of modern life. With Roam, you can get a car on a month-to-month basis with comprehensive insurance, road-side assistance, and routine maintenance included. No long-term commitments. The entire process from start to finish is digital, managed via your smartphone or computer. The automotive industry is currently going through a major revolution. From electric and autonomous vehicles to new mobility models like ours, it’s an exciting time to be working on the future of the automotive industry Roam was founded in 2020 by experienced entrepreneurs and is backed by a number of world-class investors, including Mantella Venture Partners and Mistral Venture Partners. **About the position** We’re looking for someone to join our smart and enthusiastic Operations team in the Greater Toronto Area As a Fleet Operations Specialist, you will help ensure the smooth operations of the Roam fleet and help deliver an outstanding experience to our customers. Someone that can take care of our vehicles, but also take a step back and analyze the processes to identify opportunities for improvement. You will work with some of the top brands, including Audi, BMW, Tesla, Polestar, Lexus, and more. This position is a great starting point for someone who wants to get involved in a rapidly growing startup and help scale our business to thousands of cars on the road in the next few years **What you’ll be doing** - Deliver and pick up vehicles from customers as part of our valet service offering. - Perform vehicle inspections and safety checks to ensure vehicles are in good working condition, and record and arrange servicing and repair when needed. - Ensuring that all documents are properly labeled, dated and uploaded to each car profile. - Clean the interior and exterior of vehicles to ensure they’re in good working condition and ready for new customers. - Coordinate with our service partners, like body shops and collision centers, to ensure vehicles are safe and in good working condition and to minimize vehicle downtime. - Assisting our customers with vehicle-related issues like mechanical failures. - Working indoors and outdoors in a variety of weather conditions. - Work with the Operations team to approve, onboard, and offboard customers. - Identify and implement improvements to our operational processes to improve the effectiveness of our team as our fleet scales from hundreds to thousands of vehicles. - Monitor fleet and individual car for recurring problems and identify root cause and plan corrective actions.**Experiences, Qualifications & Skills** - You have 2+ years work experience, ideally in an automotive capacity whereby you’re comfortable around vehicles - Excellent communication skills, both internally with team members and externally with customers. An unhappy customer doesn’t phase you - You’re a fast learner and enjoy fast-paced environments - You proactively solve problems and take action when you see an opportunity to improve the business, rather than waiting for a teammate or a customer to ask - You can balance company operational efficiencies with customer experience - You have a bias towards doing tasks the “right way”, as opposed to taking shortcuts - You have excellent organization, prioritization and time-management skills - You have a positive attitude and strong values aligned with honesty and integrity **Conditions of Employment** - You have a G class license and a clean driving background - You don’t mind working outside in a variety of conditions and temperature extremes **The Roam team and culture** Great people build great companies. - **High integrity**: Be honest. Do what you say you’re going to do. Speak up when others won’t. Do the right thing. - **Bias towards action**: Take action. Move fast. Get stuff done. - **Extreme ownership**: Own everything in your world. Take responsibility for your actions and outcomes, and the actions and outcomes of those within your sphere of influence. - **Seek truth**: Pursue the best ideas and solutions with an open mind. Use data to inform your perspective. Build up from a foundation of truth. - **Be kind and helpful**: Help and support those around you. Put positive energy into the world. - **Open, honest, and transparent communication**: Be direct with feedback in the spirit of helping others improve. Communicate issues and problems when you see them. Have the hard conversations. Praise teammates when they deserve it. - **Strive to be great**: Do your be