Call Center Agent

7 days ago

Milton, Canada SmartStop Self Storage Full time

Remote Call Center Agent

Job Duties:

- Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
- Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone
- Work with existing customers by answering questions, taking payments and resolving concerns
- Make outbound calls to follow up on rental reservations
- Follow sales and service guidelines according to the type of call
- Meet personal/team qualitative and quantitative targets
- Perform duties assigned by Supervisor(s)

Skills and Qualifications:

- Customer centric
- Sales driven with a can do attitude
- Good computer skills
- Ability to build relationships, (both internal and external)
- Good problem solving abilities.
- Multi-tasking is a must

**Requirements**:

- 1+ year(s) sales and/or customer service experience required
- Call Center experience is a plus
- Goal/quota centric mentality
- Strong phone and verbal communication skills along with the ability to listen
- Above average computer skills
- Customer focused and the ability to adapt to the customers’ needs
- Ability to multi-task, set priorities and manage time effectively
- High school degree

Requirements to work from home:
This position is a remote position and we want to ensure you are set-up for success and are equipped with all the necessary tools to be successful. SmartStop will provide you with the following:

- Two Computer monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:

- USB
- Dual ear
- Noise-cancelling microphone

You will be required to supply the following:
Because you will be handling confidential client information, you must work from your home office. You cannot work in a public location (like a coffee shop or the library).
- Must have a work environment free of distractions
- Excellent Internet connectivity:

- Internet access speeds of 25 Mbps upload and 10 Mbps download - the faster the better
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A quiet and distraction-free, secure place to work.

Additional Information:

- Full time with benefits
- 401 K with generous employer match
- $15 - $19/hr. **_plus_** availability to earn a monthly bonus
- PTO and holidays
- Availability to work weekends
- Internal promotional and career advancement opportunities

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