IT Onboarding Project Manager

Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an **IT Onboarding Project Manager**.

**Summary**:
The Onboarding Project Manager provides value to the business and its clients through managing and leading Onboarding projects to effectively bring new clients into the CompuVision Managed Services ecosystem. The Onboarding Project Manager must be able to deliver effective leadership, strategy, follow-through, and direction that aligns with the overall goals of the organization. The onboarding team is responsible for preparing a new client for IT support, identifying, and mitigating Critical Risks, and kick-starting the strategic direction and decision-making on technology that the client has contracted CompuVision to assist them with.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:
**Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning.

**Go Beyond,** We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

**Own It,** We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

**Serve as One, **Together we are greater than the sum of our individuals, and teamwork is essential to success.

**Our Noble Promise** - “**Developing Growth Minded People**” - Is the driving force behind our values and why we do what we do.

Key Responsibilities
- Communicate with all parties in a constructive manner to guarantee client expectations are met.
- Responsible for the scheduling, time management, and utilization management of team members.
- Ensure that workflows and procedures are being followed.
- Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance.
- Advocate for the client in day-to-day operations.
- Liaise with internal and external resources to provide detailed analysis of onboarding projects and identify opportunities for improvement.
- Possess strong interpersonal skills in order to work with both technical and non-technical staff at various levels in the organization.
- Collaborate with all CompuVision departments to continuously improve our service offering to maximize client satisfaction.
- Attend, lead, and facilitate team meetings.

**Onboarding Execution**
- Represent CompuVision during the new client transition period through adherence to milestones and a high degree of written and verbal professionalism.
- Ensure Onboarding projects are delivered on-time, on budget, and within scope.
- Identify requested/necessary changes to project scope/schedule and generate change notices for client stakeholders.
- Work closely with other departments within CompuVision regarding the elements of Onboarding that require their direct intervention or approval.
- Work closely with the Onboarding Analyst(s) and Business Analyst(s) in order to schedule and complete the milestones in the Project Scope that require their attention.
- Provide weekly status updates to Onboarding project stakeholders.
- Generate on-time, accurate monthly invoicing.
- Schedule and run all major milestone meetings during the Onboarding project.
- Assist the Strategic Advisor with selling clients on additional project work beyond the completion of the Onboarding project through the IT Roadmap.
- Spearhead the process of moving a client from an external IT provider to the CompuVision Transitional Support desk, and then later into the Full Service desk.

**Onboarding Review**
- Perform a Post Implementation Review of all completed onboarding projects.
- Document lessons learned for improvement of future projects and assign and follow up on action items.
- Follow CompuVision naming conventions and ensure all documents are stored appropriately.
- Ensure timely, high-quality time entry and expense entry.
- Assist in the maintenance of up-to-date client and internal documentation.
- Assist the Onboarding Team Lead with planning and forecasting for active Onboardings.
- Remain up to date with current and future technologies emerging in the industry.
- Completion of Post-Secondary education in Business or 2+ years relevant leadership or management experience.
- 3 or more years of relevant Information Technology or Managed Services industry experience.
- At least 1 year of Account Management or Sales experience.
- Previous Project Management experience is considered an asset.
- Excellent oral and written communication; Communicates in a timely, professional, and respectful manner.
- A proven track record for excellence in customer service.

**Other Responsibilities**
- Follow CompuVision naming conventions and ensure all documents are stored appropriately.
- Ensure timely, high-quality time entry and expense e