Outside Sales Development Representative

Norquest Industries Inc. is a progressive and innovative turnkey provider of manufacturing, assembly and engineering solutions based in Edmonton, AB. We serve a variety of industries throughout Canada and around the world. Since incorporating in 1996, Norquest has grown to become one of western Canada’s largest machining services companies.

**We are currently looking for a dedicated individual who wants to work in a progressive environment that cultivates personal and professional development.**

Shift: Monday-Friday, 7:30 am - 4:30 pm

**Comprehensive Company Benefits**
- 100% Company Paid Health, Dental and Vision Benefits
- RRSP/TFSA Matching Program
- $400.00 HSE Annual Allowance

**Goals and Key Results**:

- Diversify Norquest’s market exposure, expanding our sales into new industrial sectors.
- Enlarge our Customer List quantitatively by targets assessed with management each year.
- Increase sales in general by a target assessed with management each year.
- Positively impact Norquest’s exposure and reputation in target Industrial Sectors generally.

**Responsibilities and Key Tasks**:
Identify new Customer prospects in target markets assessed with Management:

- Assess ‘best fits’ for Norquest’s service and manufacturing envelope.
- Seek financially stable potential Customers with best potential margins.
- Preferentially target prospects with stable manufacturing demand, who do not have there own or sufficient manufacturing capacity.
- Focus on diversifying the industries that Norquest supplies.
- Attend trade shows and conferences when required to facilitate sales.

Identify the right contacts within these companies:

- Identify the right personnel in these companies who can actually effect purchasing decisions and direct work to Norquest.
- Establish and develop direct communication with these contacts:

- Navigate ‘Gate Keepers’ and establish direct contact with purchasing personnel.
- Come to understand the prospect Customer’s ‘pain’, and network with resources at Norquest to develop marketable solutions.
- Review customer product needs to determine sales opportunities.
- Demonstrate compellingly Norquest products and services.
- Win opportunities to quote potential new Customers.

Maintain New Customer Relations:

- Continue to liaise between new Customers and Norquest.
- Schedule and keep regular appointments with developing customers.
- Monitor Norquest’s Quote Log and Quote Performance Metrics.
- Follow up on quotes personally, and communicate observations to the Quoting Group.
- Conduct regular surveys (however formal or informal as fits the Customer) as to Customer satisfaction and Norquest performance.
- Maintain metrics on new Customer satisfaction.
- Oversee and follow through on Customer complaints pertaining to developing Customers.
- Maintain ongoing communications with developing customers.
- Continuously update all Customers on new capabilities and capacity.
- Maintain an up-to-date Customer Contact List reflecting staff movements and changes.

Internal Processes:

- Be diligent in understanding Norquest’s capabilities, products and services.
- Keep up to date on new products, services, procedures and tools by attending training and departmental meetings.
- Assist in developing and implementing marketing plans and sales quotas.
- Maintain an accurate Sales Log and Contact History.
- Maintain and report accurate sales metrics and results.
- Prepare reports for Senior Management.
- Liaise between the Customer and the quoting personnel on corrective quoting strategies.
- Liaise between the Customer and the Customer Order Management Department with respect to Customer satisfaction and Corrective Actions.

General:

- Promote Norquest’s standing and reputation in target industrial sectors.
- Comply with all HSE, QMS and Corporate policies at Norquest.
- Other duties as assigned by supervisors.

**Core skills / Qualifications**:

- Minimum 3-5 years related experience.
- Familiarity with Manufacturing Industry and machine shop processes.
- Facility in reading manufacturing drawings.
- Excellent social skills.
- Excellent communication skills.
- Skills in negotiating and problem solving.
- Highly motivated and enthusiastic.
- Independent and self motivated.
- Comes with well established Customer List in a broad and diverse range of industries.
- References testifying to a high level of integrity and honesty.
- Good organizational skills and record keeping.
- Familiarity with Customer Relationship Management Software.

**Term**:

- One year contract, renewable indefinitely upon satisfactory performance.

**Compensation**:
Base salary + results based compensation

**Job Types**: Full-time, Contract, Commission
Contract length: 12 months

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: Hybrid remote in Edmont