Face-to-face Fundraising Coordinator

This position is covered under CUPE Bargaining Unit_

Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes - every day and in times of crisis - to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization - transforming lives and the future we share.

**THE IMPACT YOU WILL MAKE**:
Reporting to the Manager, Face to Face & Telemarketing, the Face-to-Face (F2F) Fundraising Coordinator will support the execution of the strategy to acquire and retain new high quality monthly and one time giving donors through face-to-face fundraising. This role will work closely with suppliers and internal stakeholders to ensure campaigns are delivered effectively and on time and that new donor targets and other critical KPIs are achieved.

**Responsibilities include (but are not limited to)**:
**Vendor / Partner Management and Relationship Building**:

- In collaboration with team and vendor partners, develop and maintain an excellent F2F donor experience that is focused on donor quality and long-term monthly donor value.
- Review program performance weekly with partners; monitor and share results against key internally set program KPIs (monthly) and make recommendations for improvement.
- Work with the F2F vendors to address and resolve complaints or other donor communications in a timely manner.
- Deliver trainings in person or remotely and provide updates on field operations for external fundraising partners across Canada; arrange staff/field worker presentations.
- Support the Acquisition Manager in vendor contract negotiations.
- Working with vendor fundraising team(s) to meet F2F donor quality and retention targets (in first 3 months); collaborate with team to identify opportunities to enhance F2F donor welcome process and journey.

**Channel Planning and Execution**:

- Provide direct support to the Acquisition Manager, Face-to-Face and Telemarketing on the day-to-day operations of STC’s F2F program.
- Participate in the development of forecasts and projections for relevant campaigns in line with Acquisition Program objectives; track and report on budget spend and progress against targets and internal F2F KPIs. Develop strategy to take corrective action if needed, in collaboration with Acquisition Manager.
- Support the launch of campaign activities across Canada including vendor material management, updating internal acquisition tracker weekly, and by tracking, managing and communicating vendor territory with all relevant stakeholders.
- Keep fundraising teams informed of Save the Children’s programmatic work and contribute to content-gathering for direct marketing communications.
- Develop fundraising cases for support and campaign materials; ensure they are kept up to date, on brand and with relevant approvals (scripts, training decks, pitch cards, canvasser vests, leave-behinds, etc.)
- Monitor inventory levels of all printed materials and collateral related to F2F fundraising teams; arrange for reprints when necessary.

**Internal Stakeholder Support**
- Support any donor or public-facing issues escalated by the Donor Services team, tracking and communicating with external vendors and/or escalating internally, as required. Track trends and rates of complaints relating to F2F; seek solutions to trends; escalate to Acquisition Manager as needed.
- Keep internal stakeholders such as Donor Services and Communications teams informed of all campaign activities. Ensure that website and other relevant information related to F2F is kept up to date.
- Where relevant, work with internal data team to support donation processes and data uploads to bridge vendor and Save the Children systems.
- Support departmental emergency fundraising activity during humanitarian crises when required.
- Ensure channel plans align with other channels within mass marketing teams, support integration where possible.

**Other**
- Act as back up to the Acquisition Manager in their absence and support the direct marketing team by taking on additional tasks as required.
- Review, process and track all invoices in a timely manner.
- Stay current with research, fundraising trends, and areas of development for F2F program and acquisition campaigns.
- Attend Save the Children global skill development calls.
- Perform other ad hoc duties as required by the role.

**Qualifications include (but are not limited to)**:

- Exceptional organizational and administrative skills with a focus on efficiency.
- Highly detail-oriented and able to multitask in a fast-paced environment.
- Minimum 1-3 years’ experience in the fields of Fundraising and/or Mass Marketing.
- Direct experience in face-to-face canvassing strongly preferred.
- Outstanding verbal and written communication skills with ability to correspo