Operations Lead

At Perfit, we believe in bringing innovations to life every day, inspiring change in the dental industry, and ending unnecessary suffering on a global scale by bringing good things to good people. Our pioneering global manufacturing network empowers customers to effortlessly produce multi-material dental prostheses within their own facilities. Setting new industry standards, our innovative system ensures unparalleled quality with mínimal training requirements. This role is pivotal in advancing our distributed manufacturing platform, contributing directly to our mission of revolutionizing in-house dental manufacturing.

As the Operations Lead, your primary responsibility is to drive operational excellence, streamline processes, and deliver scalable, collaborative, and integrated solutions to facilitate the next phase of the business's growth. This involves collaborating with business stakeholders across the organization to define projects, make necessary trade-offs, and ensure alignment with company targets within an agile development framework for final delivery. Additionally, you will identify and address key concerns that may impact operational projects, ensuring timely and budget-conscious completion.

**Specific Duties and Responsibilities**:

- Develop and provide effective business solutions through research and analysis of data and current business processes, implementing proactive ideas with a sense of urgency.
- Develop and maintain a customer-centric product roadmap aligned with the organization's business strategy, founders' vision, and operational dependencies.
- Lead OKR discussions with cross-functional teams and stakeholders, understand business goals, develop implementation plans, and provide regular reporting.
- Lead the long-term strategic direction of the roadmap and oversee its tactical implementation.
- Collaborate with stakeholders to set KPIs, targets, and systems to track results effectively.
- Develop and lead a high-performing team, managing within a cost-effective budget under a dynamic and evolving business environment.

**What you'll bring**:

- Effectively managing time and resources to ensure efficient completion of work.
- Developing and using collaborative relationships to facilitate work goals.
- Making customers and their needs a primary focus, developing and sustaining productive customer relationships.
- Taking prompt action to accomplish objectives and being proactive in achieving goals.
- Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans.
- Establishing courses of action to ensure efficient completion of work for self and others.
- Clearly conveying information and ideas through various media to engage and inform audiences effectively.

**Qualifications and Experience**:

- Bachelor's degree in Business, Operations, Product Management, or a related field.
- 3-5 years of experience in a production or product-management role in a startup environment.
- 3-5 years with strong leadership, project management, and change management skills, with the ability to motivate and manage a team through rapid growth and scale.
- 3-5 years with excellent communication (verbal and written) and problem-solving skills, including conflict management and prioritization.
- Proficiency with JIRA and Salesforce is considered an asset.

**Why Join Us**:

- Opportunity to work on diverse and challenging projects that make a real impact to our production team, our customers, and their patients.
- Dynamic and collaborative work environment that fosters creativity, innovation, and professional growth.
- Access to cutting-edge tools, resources, and training programs to support your personal and professional development journey.

Join us in shaping the future of dental manufacturing and making a real difference in the lives of our users.

**Location**:
Please note that this position requires on-site presence at our office located in Kelowna, British Columbia V1Y 0H8.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00-$120,000.00 per year

**Benefits**:

- Casual dress
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kelowna, BC V1Y 0H8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are you salary expectations?

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person