Ict Network Specialist

**About**:
There is a great opportunity for growth at COMsolve - Our customers are among the largest, most innovative companies in Canada. As a market leader, COMsolve provides deployment and professional services to carriers, data centers, service providers, municipalities and enterprises. We specialize in turnkey infrastructure deployment solutions such as macro site, small cell, in-building and structured cabling services. Our wealth of experience in regulatory affairs, design, installation, testing and maintaining infrastructure, enables our team to ensure the success of our customers’ business implementation.

We are looking for an **ICT Network Specialist** to work with the COMsolve internal team, client, third parties and vendors assisting with installation, configuration, testing (cloud-based and/or on-premises), troubleshooting, operation, and maintenance of IP and telecom communications equipment. The successful applicant will follow the client’s processes and procedures to support custom configurations.

**Responsibilities**:

- Perform testing of IP and telecom communications networks and interfaces
- Troubleshoot complex IP (data/voice) and telecom communications issues
- Manage customer interface
- Provide support to the internal installation team with installs and overall functionality of IP and telecom communications equipment
- Training of less experienced employees
- On-premises customer assistance and support
- Understand requirements, understand existing features, design test cases and validate the new features accordingly
- Work with third parties and vendors to develop and maintain test plans and procedures
- Work with cross-functional teams to perform Root Cause Analysis (RCA)

**Job Requirements**:

- 3-5 years in testing VoIP products and/or emergency telephony solutions
- Engineering, Computer Science, or related field or equivalent experience
- **One or more** of the following security, SW and cloud certifications preferred: CISSP, CISM, CCSP, CCSK, CCSLP, AWS and/or Microsoft Azure certifications, SANS training
- Hands-on experience in Execution, Analysis, Regression and Test Automation of VoIP Products and Solutions
- Minimum of 1+ year of VoIP protocol (SIP) testing experience is required
- Good understanding of traditional telephony and VOIP protocol/Standards - SIP, ISUP, CAP, MAP, INAP, MGCP, SS7, IMS
- Hands-on experience in using tools such as Wireshark, Omnipeek, or similar tools
- Good debugging, logical reasoning, and analytical skills
- Reference ID: CS-21ICTS
- Willingness & clearance to travel intra-province in Canada and to the USA
- Willingness to learn standards and policies relating to new technology and public safety services.

**Experience & Certification/Licenses**:

- SIP: 3 years (preferred)
- Registered Communications Distribution Designer (RCDD)
- Network Cabling Specialist (NCS)
- Experience with Policy and Standards for process mapping is an asset
- Experience with Public Safety ecosystem is an asset
- Bachelor’s degree is an asset
- G Driver license (required)

Training will be provided as may be required for specific customer requirements

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON L4B 3B2: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Richmond Hill, ON L4B 3B2