Experienced Customer Service Representative

5 days ago

Fergus, Canada Canada The Gund Company Full time

Description:
**Overview**

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do

**_ The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business_**

**Job Summary**

Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements.

**Summary of Essential Job Functions**:

- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.

**Requirements**:
**Qualifications & Competencies**:

- Experience with a job shop, machining, and manufacturing environment a plus.
- A minimum of three to five (3-5) years of related experience an asset.

**Physical Demands**:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.

**Work Environment**:
The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

**Why join us?**
- For a safe and healthy work environment
- Competitive wages
- Employee benefits: Health, Dental, Vision, Life, and Disability
- Defined Contribution Retirement savings program with an employer match up to 5% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

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