Direct Service Support Staff

Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have a permanent part-time direct service support staff in Calgary.
Hours of work are anticipated to total 20 hours per week.
This posting closes on May 21, 2025
Program Summary
Langin Place facilitates connections and opportunities that promote personal development and inclusive communities for adults (with no dependents in their care) experiencing mental health and/or addictions issues who have a history of chronic or episodic homelessness or are at risk of homelessness. Langin Place is a partnership between Calgary Housing Company, the Calgary Homeless Foundation, and Calgary Alternative Support Services.
Job Summary
**Primary responsibility**: Eviction Prevention
**Secondary responsibility**: Tenant goal achievement
The Direct Service Support Staff and Relief Staff are responsible for providing direct service delivery to individuals residing in Langin Place using a housing first philosophy and harm reduction approach. Through a team approach, in conjunction with Case Managers, this role serves to support tenants in preventing eviction. As well, this role will work with Case Managers to support goal achievement as stated in the Personal Service Plan.
This role will be paired with specific tenants & Case Managers to ensure success in stable housing.
**Key Responsibilities to**:
Tenant
- Follow a “housing first,” “client directed” and “Critical Time Management” philosophy to tenants as part of a dedicated team
- Provide individualized, person directed, client-centered support to tenants using both trauma informed and harm reduction approaches
- Display unconditional, non-judgemental positive regard and maintain professionalism in interactions with tenants, while building rapport to promote positive change
- Establish respectful and professional boundaries while developing positive working relationships with tenants
- Collaborate with assigned Case Manager to address and problem solve tenants’ needs in meeting landlord requirements for maintaining housing and avoiding potential for eviction, including identifying potential barriers
- Through weekly monitoring and maintenance of units, work closely with tenants to ensure units are prepared for inspections by landlord; including but not limited to assisting tenants with cleaning, removal of hazardous materials, purging and organizing, etc.
- Provide input and assist Case Managers, Team Leads, Supervisory Staff, and Program Managers in the development of appropriate program plans, program activities and goal development
- Assist the team with monitoring, reporting, problem solving and implementing strategies and medical recommendations to address tenants physical and mental health needs
- Promote harm reduction and positive change with respect to addictions and substance abuse and other potentially harmful behavior
- Provide transition support for tenants moving in or out of CAPSH housing
- Advocate on behalf of tenants for their needs and stated desires particularly when facing discrimination, prejudice, or other barriers
- Promote independence and support in tenant skill development, provide coaching and mentoring support to tenant regarding housing and goal setting
- Follow prescribed policies and procedure associated with the landlord
- Contribute to the evaluation of tenant’s progress and documenting to file
- Other duties as requested by the Team Leads/Supervisors and Program Managers

Program / Agency
- Maintain reports such as running notes, shift notes/daily shift records
- Promptly notify Team Leads / Supervisors and Program Managers of all incidents, critical incidents, near misses and hazards, and document using the reporting templates provided for submission to Team Leads / Supervisors and Program Managers or designate
- Track and submit maintenance requests, where needed, in consultation with Team Leads / Supervisors
- Maintain regular and consistent communication with all team members
- Support all team members in completing duties, responding to crises, providing back-up, etc.
- Understand and adhere to CASS Policies and Procedures, and the CAPSH program operations manual, and supporting documents
- Provide suggestions, ideas and thoughts that promote better service to the tenants and alerts team to potential issues and concerns to Case Managers, Team Leads / Supervisors and Program Managers
- Work within a team approach to resolve issues where all stakeholders are a pa