Assistant Black Diamond Club Manager

**Additional Information**
**Job Number**25029053
**Job Category**Rooms & Guest Services Operations
**Location**Kananaskis Mountain Lodge Autograph Collection, 1 Centennial Drive, Kananaskis Village, Alberta, Canada, T0L 2H0
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**Additional Information**:This hotel is owned and operated by an independent franchisee, Pomeroy Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today

The Role:
As an Assistant Black Diamond Club Manager in our Rooms Division, you will play a key role in exceeding guest expectations, creating unforgettable moments, and shaping their impression of our Lodge. Success in this role requires delivering exceptional service, fostering guest loyalty, upholding brand standards, and mentoring the Black Diamond Club team to maintain a positive and fulfilling work environment aligned with our Employee Engagement goals.

You will oversee daily operations, including arrivals, departures, groups, tours, and room inventory management. Your leadership will drive revenue goals through innovative training, motivation, and incentives. A strong focus on guest satisfaction, proactive follow-ups, and effective service recovery will be essential.

If you are passionate about redefining hospitality, inspiring your team, and fostering growth in a vibrant work environment, we want to hear from you

Job Duties:

- Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
- Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
- To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being resolved.
- Fostering a culture where all employees are empowered to provide our guests any services, they request to exceed their expectations.
- Coach, train and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
- Lead in the achievement of the departments’ revenue goals through training, motivation, promotion, and incentives in pursuit of our room upsell and parking targets.
- Demonstrate flexibility by being available to work various shifts, including mornings, afternoons, evenings, and holidays.

Employment Experience and Educational Requirements:

- Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
- A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
- You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
- Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
- Previously demonstrated commitment to always exceeding guests' expectations.
- Highest level of attention to detail as it relates to not only task-oriented functions but also, to cleanliness of work and guest areas e. “Be the eye of the guest”.
- Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
- Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.
- Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.
- Must have a valid Alberta ProServe certificate.
- Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and dev